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The differences between senior service coordinators and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior service coordinator and a customer service leader. Additionally, a senior service coordinator has an average salary of $45,658, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a senior service coordinator include customer service, social work and powerpoint. The most important skills for a customer service leader are POS, sales floor, and store management.
| Senior Service Coordinator | Customer Service Leader | |
| Yearly salary | $45,658 | $33,791 |
| Hourly rate | $21.95 | $16.25 |
| Growth rate | 12% | -4% |
| Number of jobs | 44,407 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 39% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Senior service coordinators and customer service leaders have different pay scales, as shown below.
| Senior Service Coordinator | Customer Service Leader | |
| Average salary | $45,658 | $33,791 |
| Salary range | Between $33,000 And $62,000 | Between $27,000 And $41,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New York | Washington |
| Best paying company | Analysis Group | University of California, Berkeley |
| Best paying industry | Media | Transportation |
There are a few differences between a senior service coordinator and a customer service leader in terms of educational background:
| Senior Service Coordinator | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between senior service coordinators' and customer service leaders' demographics:
| Senior Service Coordinator | Customer Service Leader | |
| Average age | 47 | 47 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |