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The differences between senior service coordinators and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior service coordinator and a customer service supervisor. Additionally, a senior service coordinator has an average salary of $45,658, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a senior service coordinator include customer service, social work and powerpoint. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Senior Service Coordinator | Customer Service Supervisor | |
| Yearly salary | $45,658 | $38,792 |
| Hourly rate | $21.95 | $18.65 |
| Growth rate | 12% | -4% |
| Number of jobs | 44,407 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A Senior Service Coordinator works to ensure that clients get to receive optimal services. Although the extent of their responsibilities depends on their place or industry of employment, it typically includes understanding service and product specifications, conducting extensive research and analysis, monitoring services to identify their strengths and weaknesses, and implementing solutions against problem areas. They must also liaise with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction. As a Senior Service Coordinator, it is essential to lead junior coordinators while promoting and enforcing company policies and regulations.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Senior service coordinators and customer service supervisors have different pay scales, as shown below.
| Senior Service Coordinator | Customer Service Supervisor | |
| Average salary | $45,658 | $38,792 |
| Salary range | Between $33,000 And $62,000 | Between $27,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Maryland |
| Best paying company | Analysis Group | Schneider Electric Industrial Services |
| Best paying industry | Media | Finance |
There are a few differences between a senior service coordinator and a customer service supervisor in terms of educational background:
| Senior Service Coordinator | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between senior service coordinators' and customer service supervisors' demographics:
| Senior Service Coordinator | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 30.3% Female, 69.7% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.3% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |