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The differences between senior service managers and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a senior service manager, becoming a client service supervisor takes usually requires 4-6 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a senior service manager include project management, client relationships and business development. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Senior Service Manager | Client Service Supervisor | |
| Yearly salary | $129,065 | $48,789 |
| Hourly rate | $62.05 | $23.46 |
| Growth rate | 16% | 10% |
| Number of jobs | 200,790 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 8 | 6 |
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Senior service managers and client service supervisors have different pay scales, as shown below.
| Senior Service Manager | Client Service Supervisor | |
| Average salary | $129,065 | $48,789 |
| Salary range | Between $92,000 And $179,000 | Between $34,000 And $68,000 |
| Highest paying City | San Francisco, CA | Toms River, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | NVIDIA | Essence Global |
| Best paying industry | Professional | Media |
There are a few differences between a senior service manager and a client service supervisor in terms of educational background:
| Senior Service Manager | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | California State University - Bakersfield |
Here are the differences between senior service managers' and client service supervisors' demographics:
| Senior Service Manager | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.8% Female, 33.2% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |