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The differences between senior service managers and regional service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior service manager and a regional service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $97,948 average annual salary of a regional service manager.
The top three skills for a senior service manager include project management, client relationships and business development. The most important skills for a regional service manager are customer service, customer satisfaction, and service management.
| Senior Service Manager | Regional Service Manager | |
| Yearly salary | $129,065 | $97,948 |
| Hourly rate | $62.05 | $47.09 |
| Growth rate | 16% | 5% |
| Number of jobs | 200,790 | 161,025 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
A regional service manager is responsible for handling service solutions and monitoring the staff's performance in providing the highest quality services for customers within their designated areas. Service managers manage the budget and resources allocation to support business functions and operational maintenance. They also assist the service staff in responding to the customers' inquiries and concerns and resolving their complaints. A regional service manager must have excellent communication and leadership skills to help the team maximize productivity and improve efficiency.
Senior service managers and regional service managers have different pay scales, as shown below.
| Senior Service Manager | Regional Service Manager | |
| Average salary | $129,065 | $97,948 |
| Salary range | Between $92,000 And $179,000 | Between $60,000 And $158,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | |
| Best paying industry | Professional | Professional |
There are a few differences between a senior service manager and a regional service manager in terms of educational background:
| Senior Service Manager | Regional Service Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Southern California |
Here are the differences between senior service managers' and regional service managers' demographics:
| Senior Service Manager | Regional Service Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 66.8% Female, 33.2% | Male, 80.8% Female, 19.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |