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The differences between senior service managers and senior information technology managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior service manager and a senior information technology manager. Additionally, a senior information technology manager has an average salary of $133,138, which is higher than the $129,065 average annual salary of a senior service manager.
The top three skills for a senior service manager include project management, client relationships and business development. The most important skills for a senior information technology manager are project management, cloud, and architecture.
| Senior Service Manager | Senior Information Technology Manager | |
| Yearly salary | $129,065 | $133,138 |
| Hourly rate | $62.05 | $64.01 |
| Growth rate | 16% | 16% |
| Number of jobs | 200,790 | 187,930 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
A senior information technology manager is responsible for monitoring the efficiency and performance of the company's technology and network systems. Senior information technology managers oversee technology infrastructures and operations, ensuring the processes adhere to the company policies and regulations. They analyze the schematics and specifications of computer systems, maintaining the safety and security across all networks to prevent unauthorized access. A senior information technology manager must have extensive knowledge of the technology industry, as well as a strong command of programming languages.
Senior service managers and senior information technology managers have different pay scales, as shown below.
| Senior Service Manager | Senior Information Technology Manager | |
| Average salary | $129,065 | $133,138 |
| Salary range | Between $92,000 And $179,000 | Between $98,000 And $179,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | Netflix |
| Best paying industry | Professional | Professional |
There are a few differences between a senior service manager and a senior information technology manager in terms of educational background:
| Senior Service Manager | Senior Information Technology Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between senior service managers' and senior information technology managers' demographics:
| Senior Service Manager | Senior Information Technology Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.8% Female, 33.2% | Male, 81.8% Female, 18.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 14.6% White, 63.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |