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The differences between senior service managers and service supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a senior service manager, becoming a service supervisor takes usually requires 4-6 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $52,539 average annual salary of a service supervisor.
The top three skills for a senior service manager include project management, client relationships and business development. The most important skills for a service supervisor are patients, cleanliness, and safety procedures.
| Senior Service Manager | Service Supervisor | |
| Yearly salary | $129,065 | $52,539 |
| Hourly rate | $62.05 | $25.26 |
| Growth rate | 16% | 6% |
| Number of jobs | 200,790 | 77,954 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 8 | 6 |
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
A customer service supervisor's role is to oversee a team of customer service workers, ensuring their efficiency when it comes to engaging and assisting clients, all in the joint effort to boost sales and improve the client base. Aside from leading and supervising colleagues, a customer service supervisor must prepare progress reports about the team's workflow, set goals, devise strategies, verify all return refund operations, and coordinate with other managers and supervisors outside the unit. Furthermore, they must also handle calls and other forms of correspondence, building rapport while lending a helping hand.
Senior service managers and service supervisors have different pay scales, as shown below.
| Senior Service Manager | Service Supervisor | |
| Average salary | $129,065 | $52,539 |
| Salary range | Between $92,000 And $179,000 | Between $34,000 And $80,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | NVIDIA | Apple |
| Best paying industry | Professional | - |
There are a few differences between a senior service manager and a service supervisor in terms of educational background:
| Senior Service Manager | Service Supervisor | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | California State University - Bakersfield |
Here are the differences between senior service managers' and service supervisors' demographics:
| Senior Service Manager | Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 66.8% Female, 33.2% | Male, 54.1% Female, 45.9% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 9.9% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |