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The differences between senior service specialists and field service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a field service specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $51,832 average annual salary of a field service specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a field service specialist are customer satisfaction, provide customer support, and customer support.
| Senior Service Specialist | Field Service Specialist | |
| Yearly salary | $79,566 | $51,832 |
| Hourly rate | $38.25 | $24.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 104,134 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 35% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A field service specialist is responsible for visiting sites and driving down to clients' locations to provide support for their technical and mechanical issues. Field service specialists identify maintenance problems by asking questions to the clients and personally fix those errors, informing the clients of technical solutions. They also perform installation and quality check services to ensure the stability and efficiency of the technical components and materials. A field service specialist must have excellent communication and organizational skills, especially the ability to work for extended hours in the field to achieve the highest customer satisfaction.
Senior service specialists and field service specialists have different pay scales, as shown below.
| Senior Service Specialist | Field Service Specialist | |
| Average salary | $79,566 | $51,832 |
| Salary range | Between $52,000 And $120,000 | Between $33,000 And $81,000 |
| Highest paying City | New York, NY | Palo Alto, CA |
| Highest paying state | New York | California |
| Best paying company | Citi | SAP |
| Best paying industry | Technology | - |
There are a few differences between a senior service specialist and a field service specialist in terms of educational background:
| Senior Service Specialist | Field Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 35% |
| Most common major | Business | Electrical Engineering |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between senior service specialists' and field service specialists' demographics:
| Senior Service Specialist | Field Service Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 88.8% Female, 11.2% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |