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The differences between senior service specialists and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior service specialist, becoming a senior customer service specialist takes usually requires 6-12 months. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Senior Service Specialist | Senior Customer Service Specialist | |
| Yearly salary | $79,566 | $35,466 |
| Hourly rate | $38.25 | $17.05 |
| Growth rate | 10% | -4% |
| Number of jobs | 78,239 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Senior service specialists and senior customer service specialists have different pay scales, as shown below.
| Senior Service Specialist | Senior Customer Service Specialist | |
| Average salary | $79,566 | $35,466 |
| Salary range | Between $52,000 And $120,000 | Between $29,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | Citi | - |
| Best paying industry | Technology | - |
There are a few differences between a senior service specialist and a senior customer service specialist in terms of educational background:
| Senior Service Specialist | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between senior service specialists' and senior customer service specialists' demographics:
| Senior Service Specialist | Senior Customer Service Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |