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The differences between senior service specialists and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a senior support specialist. Additionally, a senior support specialist has an average salary of $106,515, which is higher than the $79,566 average annual salary of a senior service specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Service Specialist | Senior Support Specialist | |
| Yearly salary | $79,566 | $106,515 |
| Hourly rate | $38.25 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior service specialists and senior support specialists have different pay scales, as shown below.
| Senior Service Specialist | Senior Support Specialist | |
| Average salary | $79,566 | $106,515 |
| Salary range | Between $52,000 And $120,000 | Between $71,000 And $159,000 |
| Highest paying City | New York, NY | Piscataway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | Eclaro |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior service specialist and a senior support specialist in terms of educational background:
| Senior Service Specialist | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between senior service specialists' and senior support specialists' demographics:
| Senior Service Specialist | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |