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The differences between senior service specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior service specialist, becoming a service specialist takes usually requires 6-12 months. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a service specialist are patients, social work, and criminal justice.
| Senior Service Specialist | Service Specialist | |
| Yearly salary | $79,566 | $44,150 |
| Hourly rate | $38.25 | $21.23 |
| Growth rate | 10% | -4% |
| Number of jobs | 78,239 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Senior service specialists and service specialists have different pay scales, as shown below.
| Senior Service Specialist | Service Specialist | |
| Average salary | $79,566 | $44,150 |
| Salary range | Between $52,000 And $120,000 | Between $27,000 And $71,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Citi | Ropes & Gray |
| Best paying industry | Technology | Technology |
There are a few differences between a senior service specialist and a service specialist in terms of educational background:
| Senior Service Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between senior service specialists' and service specialists' demographics:
| Senior Service Specialist | Service Specialist | |
| Average age | 42 | 40 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |