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The differences between senior service specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a service support specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a service support specialist are customer service, support services, and social work.
| Senior Service Specialist | Service Support Specialist | |
| Yearly salary | $79,566 | $43,538 |
| Hourly rate | $38.25 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Senior service specialists and service support specialists have different pay scales, as shown below.
| Senior Service Specialist | Service Support Specialist | |
| Average salary | $79,566 | $43,538 |
| Salary range | Between $52,000 And $120,000 | Between $26,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Connecticut |
| Best paying company | Citi | Cheniere Energy |
| Best paying industry | Technology | Technology |
There are a few differences between a senior service specialist and a service support specialist in terms of educational background:
| Senior Service Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between senior service specialists' and service support specialists' demographics:
| Senior Service Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |