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The differences between senior service specialists and support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a support specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $40,782 average annual salary of a support specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a support specialist are customer service, patients, and mental health.
| Senior Service Specialist | Support Specialist | |
| Yearly salary | $79,566 | $40,782 |
| Hourly rate | $38.25 | $19.61 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 125,740 |
| Job satisfaction | - | 3 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
Senior service specialists and support specialists have different pay scales, as shown below.
| Senior Service Specialist | Support Specialist | |
| Average salary | $79,566 | $40,782 |
| Salary range | Between $52,000 And $120,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Citi | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a senior service specialist and a support specialist in terms of educational background:
| Senior Service Specialist | Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between senior service specialists' and support specialists' demographics:
| Senior Service Specialist | Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 38.4% Female, 61.6% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |