Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior service specialists and technical support senior engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a technical support senior engineer. Additionally, a technical support senior engineer has an average salary of $107,429, which is higher than the $79,566 average annual salary of a senior service specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a technical support senior engineer are java, linux, and customer service.
| Senior Service Specialist | Technical Support Senior Engineer | |
| Yearly salary | $79,566 | $107,429 |
| Hourly rate | $38.25 | $51.65 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 183,916 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 64% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A technical support senior engineer is primarily in charge of resolving complicated issues and concerns through calls and correspondence, ensuring efficiency and client satisfaction. Their responsibilities include coordinating with customer support staff to gather data, studying records of initial assessments, liaising with clients to identify their needs, utilizing their expertise to develop solutions, and maintaining records of all transactions. Furthermore, as a technical support senior engineer, it is essential to lead and serve as a mentor to others, all while implementing the company's policies and regulations.
Senior service specialists and technical support senior engineers have different pay scales, as shown below.
| Senior Service Specialist | Technical Support Senior Engineer | |
| Average salary | $79,566 | $107,429 |
| Salary range | Between $52,000 And $120,000 | Between $82,000 And $140,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Delaware |
| Best paying company | Citi | PayPal |
| Best paying industry | Technology | Telecommunication |
There are a few differences between a senior service specialist and a technical support senior engineer in terms of educational background:
| Senior Service Specialist | Technical Support Senior Engineer | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 64% |
| Most common major | Business | Electrical Engineering |
| Most common college | University of Pennsylvania | California State University - Long Beach |
Here are the differences between senior service specialists' and technical support senior engineers' demographics:
| Senior Service Specialist | Technical Support Senior Engineer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 86.7% Female, 13.3% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 8.6% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 15.0% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |