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Senior service technician vs computer support technician

The differences between senior service technicians and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior service technician, becoming a computer support technician takes usually requires 1-2 years. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $41,852 average annual salary of a computer support technician.

The top three skills for a senior service technician include customer service, preventative maintenance and java. The most important skills for a computer support technician are customer service, technical support, and computer support.

Senior service technician vs computer support technician overview

Senior Service TechnicianComputer Support Technician
Yearly salary$74,893$41,852
Hourly rate$36.01$20.12
Growth rate8%10%
Number of jobs134,284121,180
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 46%
Average age4442
Years of experience122

What does a senior service technician do?

A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.

What does a computer support technician do?

A computer support technician is responsible for diagnosing and resolving computer and network issues, identifying the source of malfunctions, and improving infrastructure to avoid downtimes and operational delays. Computer support technicians manage the efficiency of all equipment and peripherals for the computers, assist in installing components, and keeping adequate resources or alternatives for defective items. They also recommend minimal costs technology materials and create troubleshooting manuals for reference, ensuring that the network processes adhere to internal guidelines and regulations.

Senior service technician vs computer support technician salary

Senior service technicians and computer support technicians have different pay scales, as shown below.

Senior Service TechnicianComputer Support Technician
Average salary$74,893$41,852
Salary rangeBetween $51,000 And $108,000Between $34,000 And $51,000
Highest paying CitySeattle, WALompoc, CA
Highest paying stateWashingtonCalifornia
Best paying companyUBSLawrence Livermore National Laboratory
Best paying industryEnergyManufacturing

Differences between senior service technician and computer support technician education

There are a few differences between a senior service technician and a computer support technician in terms of educational background:

Senior Service TechnicianComputer Support Technician
Most common degreeAssociate Degree, 39%Bachelor's Degree, 46%
Most common majorElectrical EngineeringComputer Science
Most common college-University of Pennsylvania

Senior service technician vs computer support technician demographics

Here are the differences between senior service technicians' and computer support technicians' demographics:

Senior Service TechnicianComputer Support Technician
Average age4442
Gender ratioMale, 88.2% Female, 11.8%Male, 83.2% Female, 16.8%
Race ratioBlack or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between senior service technician and computer support technician duties and responsibilities

Senior service technician example responsibilities.

  • Create and manage a VOIP lab environment used for product staging and development testing.
  • Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Perform firmware and Bios upgrade for hard drives and system boards.
  • Design, surface mount solder, build, and troubleshoot PCB boards.
  • Assign to repair field return communication PCB's using logic analyzer and schematics.
  • Show more

Computer support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Used and become familiar with LINUX network file system.
  • Used Linux operating system to recover data from hard drives.
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
  • Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
  • Show more

Senior service technician vs computer support technician skills

Common senior service technician skills
  • Customer Service, 14%
  • Preventative Maintenance, 7%
  • Java, 6%
  • CAD, 6%
  • Hand Tools, 6%
  • HVAC, 6%
Common computer support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Computer Support, 7%
  • Desk Support, 4%
  • Mac, 4%
  • Computer System, 4%

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