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The differences between senior service technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior service technician, becoming a desk support technician takes usually requires 1-2 years. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a senior service technician include customer service, preventative maintenance and java. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Senior Service Technician | Desk Support Technician | |
| Yearly salary | $74,893 | $40,715 |
| Hourly rate | $36.01 | $19.57 |
| Growth rate | 8% | 10% |
| Number of jobs | 134,284 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Senior service technicians and desk support technicians have different pay scales, as shown below.
| Senior Service Technician | Desk Support Technician | |
| Average salary | $74,893 | $40,715 |
| Salary range | Between $51,000 And $108,000 | Between $26,000 And $62,000 |
| Highest paying City | Seattle, WA | South San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | UBS | BNY Mellon |
| Best paying industry | Energy | Technology |
There are a few differences between a senior service technician and a desk support technician in terms of educational background:
| Senior Service Technician | Desk Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 48% |
| Most common major | Electrical Engineering | Business |
| Most common college | - | Stanford University |
Here are the differences between senior service technicians' and desk support technicians' demographics:
| Senior Service Technician | Desk Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 88.2% Female, 11.8% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |