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The differences between senior service technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior service technician, becoming a lead support technician takes usually requires 1-2 years. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $74,893 average annual salary of a senior service technician.
The top three skills for a senior service technician include customer service, preventative maintenance and java. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Senior Service Technician | Lead Support Technician | |
| Yearly salary | $74,893 | $95,420 |
| Hourly rate | $36.01 | $45.88 |
| Growth rate | 8% | 10% |
| Number of jobs | 134,284 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 54% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Senior service technicians and lead support technicians have different pay scales, as shown below.
| Senior Service Technician | Lead Support Technician | |
| Average salary | $74,893 | $95,420 |
| Salary range | Between $51,000 And $108,000 | Between $64,000 And $140,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | New Jersey |
| Best paying company | UBS | |
| Best paying industry | Energy | Technology |
There are a few differences between a senior service technician and a lead support technician in terms of educational background:
| Senior Service Technician | Lead Support Technician | |
| Most common degree | Associate Degree, 39% | Bachelor's Degree, 54% |
| Most common major | Electrical Engineering | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between senior service technicians' and lead support technicians' demographics:
| Senior Service Technician | Lead Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 88.2% Female, 11.8% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |