Senior service technician vs level senior technician

Differences between senior service technician and level senior technician duties and responsibilities

Senior service technician example responsibilities.

• Create and manage a VOIP lab environment used for product staging and development testing.
• Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
• Lead reporting team in defining application architecture for high-volume reporting system.
• Perform firmware and Bios upgrade for hard drives and system boards.
• Design, surface mount solder, build, and troubleshoot PCB boards.
• Assign to repair field return communication PCB's using logic analyzer and schematics.
Show more

Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
Show more