Post job

Senior service technician vs senior service desk technician

The differences between senior service technicians and senior service desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior service technician, becoming a senior service desk technician takes usually requires 1-2 years. Additionally, a senior service technician has an average salary of $74,893, which is higher than the $49,263 average annual salary of a senior service desk technician.

The top three skills for a senior service technician include customer service, preventative maintenance and java. The most important skills for a senior service desk technician are service desk, technical support, and escalate.

Senior service technician vs senior service desk technician overview

Senior Service TechnicianSenior Service Desk Technician
Yearly salary$74,893$49,263
Hourly rate$36.01$23.68
Growth rate8%10%
Number of jobs134,284124,546
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 51%
Average age4442
Years of experience122

Senior service technician vs senior service desk technician salary

Senior service technicians and senior service desk technicians have different pay scales, as shown below.

Senior Service TechnicianSenior Service Desk Technician
Average salary$74,893$49,263
Salary rangeBetween $51,000 And $108,000Between $36,000 And $66,000
Highest paying CitySeattle, WA-
Highest paying stateWashington-
Best paying companyUBS-
Best paying industryEnergy-

Differences between senior service technician and senior service desk technician education

There are a few differences between a senior service technician and a senior service desk technician in terms of educational background:

Senior Service TechnicianSenior Service Desk Technician
Most common degreeAssociate Degree, 39%Bachelor's Degree, 51%
Most common majorElectrical EngineeringBusiness
Most common college-University of Pennsylvania

Senior service technician vs senior service desk technician demographics

Here are the differences between senior service technicians' and senior service desk technicians' demographics:

Senior Service TechnicianSenior Service Desk Technician
Average age4442
Gender ratioMale, 88.2% Female, 11.8%Male, 85.4% Female, 14.6%
Race ratioBlack or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.1% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between senior service technician and senior service desk technician duties and responsibilities

Senior service technician example responsibilities.

  • Create and manage a VOIP lab environment used for product staging and development testing.
  • Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Perform firmware and Bios upgrade for hard drives and system boards.
  • Design, surface mount solder, build, and troubleshoot PCB boards.
  • Assign to repair field return communication PCB's using logic analyzer and schematics.
  • Show more

Senior service desk technician example responsibilities.

  • Best-Inform administrator managing application from UNIX server.
  • Deploy software via SCCM, under supervision.
  • Administer users in the VPN system by addingemoving remote access.
  • Update group policy for end users utilizing SCCM for remote access.
  • Deploy new workstations and printers, installing OS, application, drivers.
  • Provide for solutions to computer, network, or VoIP relate problems.
  • Show more

Senior service technician vs senior service desk technician skills

Common senior service technician skills
  • Customer Service, 14%
  • Preventative Maintenance, 7%
  • Java, 6%
  • CAD, 6%
  • Hand Tools, 6%
  • HVAC, 6%
Common senior service desk technician skills
  • Service Desk, 16%
  • Technical Support, 8%
  • Escalate, 7%
  • Service Requests, 6%
  • SCCM, 5%
  • ITIL, 4%

Browse installation, maintenance and repair jobs