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Senior service technician vs technician support team leader

The differences between senior service technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a senior service technician, becoming a technician support team leader takes usually requires 1-2 years. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $74,893 average annual salary of a senior service technician.

The top three skills for a senior service technician include customer service, preventative maintenance and java. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Senior service technician vs technician support team leader overview

Senior Service TechnicianTechnician Support Team Leader
Yearly salary$74,893$88,988
Hourly rate$36.01$42.78
Growth rate8%10%
Number of jobs134,284142,576
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 56%
Average age4442
Years of experience122

What does a senior service technician do?

A Senior Service Technician manages the work of engineering technicians. They are responsible for delivering solutions for challenging problems, leading multiple projects, and handling daily activities.

What does a technician support team leader do?

The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.

Senior service technician vs technician support team leader salary

Senior service technicians and technician support team leaders have different pay scales, as shown below.

Senior Service TechnicianTechnician Support Team Leader
Average salary$74,893$88,988
Salary rangeBetween $51,000 And $108,000Between $64,000 And $122,000
Highest paying CitySeattle, WASan Mateo, CA
Highest paying stateWashingtonNew York
Best paying companyUBSChevron
Best paying industryEnergyTechnology

Differences between senior service technician and technician support team leader education

There are a few differences between a senior service technician and a technician support team leader in terms of educational background:

Senior Service TechnicianTechnician Support Team Leader
Most common degreeAssociate Degree, 39%Bachelor's Degree, 56%
Most common majorElectrical EngineeringBusiness
Most common college-Stanford University

Senior service technician vs technician support team leader demographics

Here are the differences between senior service technicians' and technician support team leaders' demographics:

Senior Service TechnicianTechnician Support Team Leader
Average age4442
Gender ratioMale, 88.2% Female, 11.8%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 5.3% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.7% American Indian and Alaska Native, 0.7%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage1%11%

Differences between senior service technician and technician support team leader duties and responsibilities

Senior service technician example responsibilities.

  • Create and manage a VOIP lab environment used for product staging and development testing.
  • Manage a deployment of the new in house Cisco VOIP phone system and expand to multiple offices.
  • Lead reporting team in defining application architecture for high-volume reporting system.
  • Perform firmware and Bios upgrade for hard drives and system boards.
  • Design, surface mount solder, build, and troubleshoot PCB boards.
  • Assign to repair field return communication PCB's using logic analyzer and schematics.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Senior service technician vs technician support team leader skills

Common senior service technician skills
  • Customer Service, 14%
  • Preventative Maintenance, 7%
  • Java, 6%
  • CAD, 6%
  • Hand Tools, 6%
  • HVAC, 6%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

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