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Senior systems support technician vs software support technician

The differences between senior systems support technicians and software support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior systems support technician and a software support technician. Additionally, a software support technician has an average salary of $79,670, which is higher than the $76,958 average annual salary of a senior systems support technician.

The top three skills for a senior systems support technician include technical support, printers and computer system. The most important skills for a software support technician are customer service, troubleshoot, and java.

Senior systems support technician vs software support technician overview

Senior Systems Support TechnicianSoftware Support Technician
Yearly salary$76,958$79,670
Hourly rate$37.00$38.30
Growth rate10%10%
Number of jobs166,917117,059
Job satisfaction--
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 59%
Average age4242
Years of experience22

Senior systems support technician vs software support technician salary

Senior systems support technicians and software support technicians have different pay scales, as shown below.

Senior Systems Support TechnicianSoftware Support Technician
Average salary$76,958$79,670
Salary rangeBetween $50,000 And $116,000Between $55,000 And $113,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-RSM US
Best paying industry-Finance

Differences between senior systems support technician and software support technician education

There are a few differences between a senior systems support technician and a software support technician in terms of educational background:

Senior Systems Support TechnicianSoftware Support Technician
Most common degreeBachelor's Degree, 47%Bachelor's Degree, 59%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Senior systems support technician vs software support technician demographics

Here are the differences between senior systems support technicians' and software support technicians' demographics:

Senior Systems Support TechnicianSoftware Support Technician
Average age4242
Gender ratioMale, 83.1% Female, 16.9%Male, 73.8% Female, 26.2%
Race ratioBlack or African American, 11.3% Unknown, 5.5% Hispanic or Latino, 16.0% Asian, 11.6% White, 55.1% American Indian and Alaska Native, 0.5%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 12.4% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior systems support technician and software support technician duties and responsibilities

Senior systems support technician example responsibilities.

  • Manage and maintain PCs and networks for over 15 small to medium size business clients.
  • Manage Symantec BackupExec for enterprise server backups and restores.
  • Install new DVD and CD ROMs request on workstations.
  • Install software, perform system upgrades, configures workstations for network connectivity and troubleshoots server relate issues.
  • Provide secure VPN solutions utilizing public and private key authentication.
  • Develop documentation to satisfy audit requirements for SOX, collect and report OS information.
  • Show more

Software support technician example responsibilities.

  • Manage desktop services team members to provide SLA agreements within network support services department.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
  • Develop web base MySQL database using HTML, PHP and Java for affiliate program.
  • Implement event handling using Java, Ajax and ExtJS.
  • Support medium networks of multiple OS computers with design, configuration and maintenance services.
  • Show more

Senior systems support technician vs software support technician skills

Common senior systems support technician skills
  • Technical Support, 17%
  • Printers, 12%
  • Computer System, 8%
  • User Accounts, 7%
  • Linux, 6%
  • Technical Problems, 6%
Common software support technician skills
  • Customer Service, 14%
  • Troubleshoot, 10%
  • Java, 7%
  • Database, 6%
  • Phone Calls, 5%
  • Software Support, 3%

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