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The differences between service center analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a service center analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $46,686 average annual salary of a service center analyst.
The top three skills for a service center analyst include customer service, computer system and data entry. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Service Center Analyst | Support Analyst | |
| Yearly salary | $46,686 | $75,989 |
| Hourly rate | $22.45 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 62,296 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The job of a service center analyst is to help users resolve computer software and hardware problems. You will perform a variety of tasks that typically include responding to inquiries from users, assessing and troubleshooting IT equipment issues, and working closely with other IT staff to assist with other tasks that are outside your expertise or knowledge. In addition, you will train and support service desk personnel, keep employee and customer information confidential, and maintain records of hardware and software issues.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Service center analysts and support analysts have different pay scales, as shown below.
| Service Center Analyst | Support Analyst | |
| Average salary | $46,686 | $75,989 |
| Salary range | Between $28,000 And $77,000 | Between $50,000 And $114,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Hawaii | New Jersey |
| Best paying company | McKinsey & Company Inc | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a service center analyst and a support analyst in terms of educational background:
| Service Center Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between service center analysts' and support analysts' demographics:
| Service Center Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.2% Female, 37.8% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.0% Unknown, 5.3% Hispanic or Latino, 17.2% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |