Service consultant vs customer care consultant

The differences between service consultants and customer care consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service consultant and a customer care consultant. Additionally, a service consultant has an average salary of $69,197, which is higher than the $58,929 average annual salary of a customer care consultant.

The top three skills for a service consultant include customer service, client facing and financial services. The most important skills for a customer care consultant are home health, patients, and healthcare professionals.

Service consultant vs customer care consultant overview

	Service Consultant	Customer Care Consultant
Yearly salary	$69,197	$58,929
Hourly rate	$33.27	$28.33
Growth rate	-4%	-4%
Number of jobs	140,274	176,015
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

What does a service consultant do?

A service consultant is responsible for interacting with customers and gaining feedback to improve the organization's services, ensuring the highest customer satisfaction. Service consultants work with the sales team to develop effective sales strategies and pitches to generate revenues and increase profitability. A service consultant identifies business opportunities and research on the current market trends to improve services and achieve sales targets. Sales consultants must have excellent customer service and communication skills and comprehensive knowledge of the marketing industry.

What does a customer care consultant do?

Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.

Service consultant vs customer care consultant salary

Service consultants and customer care consultants have different pay scales, as shown below.

	Service Consultant	Customer Care Consultant
Average salary	$69,197	$58,929
Salary range	Between $41,000 And $115,000	Between $39,000 And $87,000
Highest paying City	Baltimore, MD	New York, NY
Highest paying state	Wisconsin	New York
Best paying company	Apple	McKinsey & Company Inc
Best paying industry	-	Health Care

Differences between service consultant and customer care consultant education

There are a few differences between a service consultant and a customer care consultant in terms of educational background:

	Service Consultant	Customer Care Consultant
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Service consultant vs customer care consultant demographics

Here are the differences between service consultants' and customer care consultants' demographics:

	Service Consultant	Customer Care Consultant
Average age	40	40
Gender ratio	Male, 57.7% Female, 42.3%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 11.9% Unknown, 5.6% Hispanic or Latino, 19.0% Asian, 7.5% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 19.0% Asian, 6.8% White, 56.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service consultant and customer care consultant duties and responsibilities

Service consultant example responsibilities.

Balance ATM and cash dispenser; maintain proper cash limits; and accomplish telemarketing sales through warm and cold calling.
Provide training and guidance for new CSR's and AE's.
Implement the Citrix CSR internship certification and fast track training program.
Operate a POS system for cash, check, and credit card transactions.
Interview executives, research CRM best practices, and create an inventory of CRM capabilities.
Align CRM best practices to the client's strategic objectives and identify metrics for success.

Customer care consultant example responsibilities.

Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Monitor ship windows and delivery dates to ensure timely deliveries.
Conduct monthly sales meetings and create PowerPoint presentations for team members.
Support a new call center division for the state fund program Medicaid supplemental plan.
Follow all compliance and Medicare guidelines for admissions and community involvement.

Service consultant vs customer care consultant skills

Common service consultant skills

Customer Service, 18%
Client Facing, 6%
Financial Services, 6%
Project Management, 6%
Excellent Interpersonal, 5%
Customer Satisfaction, 4%

Common customer care consultant skills

Home Health, 22%
Patients, 20%
Healthcare Professionals, 10%
Patient Care, 6%
Phone Calls, 4%
Term Care, 4%

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Office and Administrative Industry
Service Consultant
Service Consultant vs Customer Care Consultant

Updated January 8, 2025

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