Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service delivery coordinators and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service delivery coordinator and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $68,226 average annual salary of a service delivery coordinator.
The top three skills for a service delivery coordinator include service delivery, project management and customer satisfaction. The most important skills for a service lead are food service, food safety, and exceptional client.
| Service Delivery Coordinator | Service Lead | |
| Yearly salary | $68,226 | $83,844 |
| Hourly rate | $32.80 | $40.31 |
| Growth rate | - | -4% |
| Number of jobs | 32,905 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service delivery coordinators are professionals who are responsible for handling service orders from customers to ensure that the delivery of services is completed on time and within budget. These coordinators must manage the daily activities of the service delivery team and develop training programs to execute order requests accurately and within agreed-upon timelines. They must gather and enter customer service data into their database systems to initiate order activity and coordinate any changes. Service delivery coordinators must also participate in operational meetings to provide information and recommendations with other supervisors and coordinators.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Service delivery coordinators and service leads have different pay scales, as shown below.
| Service Delivery Coordinator | Service Lead | |
| Average salary | $68,226 | $83,844 |
| Salary range | Between $48,000 And $95,000 | Between $49,000 And $142,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | Illinois | New York |
| Best paying company | Baker Hughes | Meta |
| Best paying industry | Technology | - |
There are a few differences between a service delivery coordinator and a service lead in terms of educational background:
| Service Delivery Coordinator | Service Lead | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service delivery coordinators' and service leads' demographics:
| Service Delivery Coordinator | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 52.0% Female, 48.0% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 8.2% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.9% White, 61.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |