Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service desk analysts and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $40,715 average annual salary of a desk support technician.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.
| Service Desk Analyst | Desk Support Technician | |
| Yearly salary | $45,397 | $40,715 |
| Hourly rate | $21.83 | $19.57 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 130,485 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation.
Service desk analysts and desk support technicians have different pay scales, as shown below.
| Service Desk Analyst | Desk Support Technician | |
| Average salary | $45,397 | $40,715 |
| Salary range | Between $30,000 And $67,000 | Between $26,000 And $62,000 |
| Highest paying City | New York, NY | South San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | The Citadel | BNY Mellon |
| Best paying industry | Technology | Technology |
There are a few differences between a service desk analyst and a desk support technician in terms of educational background:
| Service Desk Analyst | Desk Support Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 48% |
| Most common major | Information Technology | Business |
| Most common college | - | Stanford University |
Here are the differences between service desk analysts' and desk support technicians' demographics:
| Service Desk Analyst | Desk Support Technician | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 82.6% Female, 17.4% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |