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The differences between service desk analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a desktop support analyst has an average salary of $48,674, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for a desktop support analyst are desktop support, customer service, and computer system.
| Service Desk Analyst | Desktop Support Analyst | |
| Yearly salary | $45,397 | $48,674 |
| Hourly rate | $21.83 | $23.40 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 99,621 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
A desktop support analyst's role is to develop strategies and systems to improve and coordinate desktop support efforts. Their responsibilities revolve around testing and modifying existing networks and systems, providing corrective measures on issues and concerns, performing regular inspections, troubleshooting, and maintaining inventories on software, hardware, and other applications. Furthermore, as a desktop support analyst, it is essential to respond to calls and correspondence from clients, all while adhering to the policies and regulations of the company.
Service desk analysts and desktop support analysts have different pay scales, as shown below.
| Service Desk Analyst | Desktop Support Analyst | |
| Average salary | $45,397 | $48,674 |
| Salary range | Between $30,000 And $67,000 | Between $36,000 And $65,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | The Citadel | Cambridge Associates |
| Best paying industry | Technology | Finance |
There are a few differences between a service desk analyst and a desktop support analyst in terms of educational background:
| Service Desk Analyst | Desktop Support Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Information Technology | Computer Science |
| Most common college | - | Massachusetts Institute of Technology |
Here are the differences between service desk analysts' and desktop support analysts' demographics:
| Service Desk Analyst | Desktop Support Analyst | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 87.9% Female, 12.1% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |