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The differences between service desk analysts and desktop support consultants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a desktop support consultant has an average salary of $46,733, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for a desktop support consultant are desktop support, customer service, and troubleshoot.
| Service Desk Analyst | Desktop Support Consultant | |
| Yearly salary | $45,397 | $46,733 |
| Hourly rate | $21.83 | $22.47 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 100,650 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
The duties of a desk support consultant vary on their line of work or industry of employment. Most of their responsibilities are likely to revolve around reaching out to clients through calls and correspondence, answering inquiries, troubleshooting, and providing corrective measures, all to attain customer satisfaction. Moreover, a desk support consultant may devise strategies to better communicate with clients, produce progress reports, and maintain accurate records of all transactions. Furthermore, it is essential to adhere to all policies and regulations at all times.
Service desk analysts and desktop support consultants have different pay scales, as shown below.
| Service Desk Analyst | Desktop Support Consultant | |
| Average salary | $45,397 | $46,733 |
| Salary range | Between $30,000 And $67,000 | Between $33,000 And $64,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | The Citadel | NTT Data International L.L.C. |
| Best paying industry | Technology | Finance |
There are a few differences between a service desk analyst and a desktop support consultant in terms of educational background:
| Service Desk Analyst | Desktop Support Consultant | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Information Technology | Computer Science |
| Most common college | - | Massachusetts Institute of Technology |
Here are the differences between service desk analysts' and desktop support consultants' demographics:
| Service Desk Analyst | Desktop Support Consultant | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 85.0% Female, 15.0% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 13.5% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |