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The differences between service desk analysts and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Service Desk Analyst | Information Technology Technician | |
| Yearly salary | $45,397 | $49,031 |
| Hourly rate | $21.83 | $23.57 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Service desk analysts and information technology technicians have different pay scales, as shown below.
| Service Desk Analyst | Information Technology Technician | |
| Average salary | $45,397 | $49,031 |
| Salary range | Between $30,000 And $67,000 | Between $28,000 And $83,000 |
| Highest paying City | New York, NY | Urban Honolulu, HI |
| Highest paying state | New York | Hawaii |
| Best paying company | The Citadel | Cravath |
| Best paying industry | Technology | Finance |
There are a few differences between a service desk analyst and an information technology technician in terms of educational background:
| Service Desk Analyst | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Most common major | Information Technology | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between service desk analysts' and information technology technicians' demographics:
| Service Desk Analyst | Information Technology Technician | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |