Service liaison representative vs contact representative

The differences between service liaison representatives and contact representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service liaison representative and a contact representative. Additionally, a service liaison representative has an average salary of $36,515, which is higher than the $33,776 average annual salary of a contact representative.

The top three skills for a service liaison representative include veterans, press releases and client accounts. The most important skills for a contact representative are customer service, technical assistance, and sound judgment.

Service liaison representative vs contact representative overview

	Service Liaison Representative	Contact Representative
Yearly salary	$36,515	$33,776
Hourly rate	$17.56	$16.24
Growth rate	-4%	-4%
Number of jobs	117,485	185,124
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	12	12

Service liaison representative vs contact representative salary

Service liaison representatives and contact representatives have different pay scales, as shown below.

	Service Liaison Representative	Contact Representative
Average salary	$36,515	$33,776
Salary range	Between $27,000 And $48,000	Between $27,000 And $42,000
Highest paying City	-	New York, NY
Highest paying state	-	Connecticut
Best paying company	-	City of Seattle
Best paying industry	-	Government

Differences between service liaison representative and contact representative education

There are a few differences between a service liaison representative and a contact representative in terms of educational background:

	Service Liaison Representative	Contact Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Service liaison representative vs contact representative demographics

Here are the differences between service liaison representatives' and contact representatives' demographics:

	Service Liaison Representative	Contact Representative
Average age	40	40
Gender ratio	Male, 43.1% Female, 56.9%	Male, 32.7% Female, 67.3%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 18.3% Asian, 7.0% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service liaison representative and contact representative duties and responsibilities

Service liaison representative example responsibilities.

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Assist incoming veterans with registering for services.
Work with student veterans to assist in creating veteran-friendly environment on campus.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with multiple teams including scientists, developers, and QA to resolve user issues and to provide subject matter expertise.
Participate in QA candidate interviews.

Contact representative example responsibilities.

Perform outbound telemarketing, marketing products and services to members and attain sale goals.
Lead contact center in consultation to patient's/doctors inquiring about Medicaid/Medicare coverage and claims.
Contact doctor offices to schedule Medicade and Medicare risk adjustment chart reviews.
Create common knowledge documents (CKM) to help agents resolve technical blackberry problems.
Answer questions relating to VA and treasury offsets on collection procedures for past due accounts.
Investigate and initiate corrective action on delays or errors and explain determination on individual cases and appeals.

Service liaison representative vs contact representative skills

Common service liaison representative skills

Veterans, 32%
Press Releases, 19%
Client Accounts, 18%
Inbound Calls, 16%
Telephone Calls, 15%

Common contact representative skills

Customer Service, 24%
Technical Assistance, 6%
Sound Judgment, 5%
Patients, 4%
IRS, 4%
Inbound Calls, 3%

Service Liaison Representative vs. similar jobs

Service Liaison Representative related careers

Service Liaison Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Service Liaison Representative
Service Liaison Representative vs Contact Representative

Updated January 8, 2025

Browse office and administrative jobs