Service liaison representative vs customer service representative

The differences between service liaison representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service liaison representative and a customer service representative. Additionally, a service liaison representative has an average salary of $36,515, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a service liaison representative include veterans, press releases and client accounts. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Service liaison representative vs customer service representative overview

	Service Liaison Representative	Customer Service Representative
Yearly salary	$36,515	$32,260
Hourly rate	$17.56	$15.51
Growth rate	-4%	-4%
Number of jobs	117,485	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 62%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Service liaison representative vs customer service representative salary

Service liaison representatives and customer service representatives have different pay scales, as shown below.

	Service Liaison Representative	Customer Service Representative
Average salary	$36,515	$32,260
Salary range	Between $27,000 And $48,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between service liaison representative and customer service representative education

There are a few differences between a service liaison representative and a customer service representative in terms of educational background:

	Service Liaison Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 62%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Service liaison representative vs customer service representative demographics

Here are the differences between service liaison representatives' and customer service representatives' demographics:

	Service Liaison Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 43.1% Female, 56.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 18.3% Asian, 7.0% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service liaison representative and customer service representative duties and responsibilities

Service liaison representative example responsibilities.

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Assist incoming veterans with registering for services.
Work with student veterans to assist in creating veteran-friendly environment on campus.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with multiple teams including scientists, developers, and QA to resolve user issues and to provide subject matter expertise.
Participate in QA candidate interviews.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Service liaison representative vs customer service representative skills

Common service liaison representative skills

Veterans, 32%
Press Releases, 19%
Client Accounts, 18%
Inbound Calls, 16%
Telephone Calls, 15%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Service Liaison Representative
Service Liaison Representative vs Customer Service Representative

Updated January 8, 2025

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