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The differences between service managers and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service manager and an assistant service manager. Additionally, a service manager has an average salary of $74,009, which is higher than the $48,923 average annual salary of an assistant service manager.
The top three skills for a service manager include POS, performance reviews and cash handling. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.
| Service Manager | Assistant Service Manager | |
| Yearly salary | $74,009 | $48,923 |
| Hourly rate | $35.58 | $23.52 |
| Growth rate | 6% | 6% |
| Number of jobs | 341,785 | 48,385 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 45% |
| Average age | 44 | 47 |
| Years of experience | 6 | 6 |
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Service managers and assistant service managers have different pay scales, as shown below.
| Service Manager | Assistant Service Manager | |
| Average salary | $74,009 | $48,923 |
| Salary range | Between $47,000 And $116,000 | Between $31,000 And $76,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New York | Hawaii |
| Best paying company | Latham & Watkins | Claremont Graduate University |
| Best paying industry | Technology | Technology |
There are a few differences between a service manager and an assistant service manager in terms of educational background:
| Service Manager | Assistant Service Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | California State University - Bakersfield |
Here are the differences between service managers' and assistant service managers' demographics:
| Service Manager | Assistant Service Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 71.1% Female, 28.9% | Male, 71.0% Female, 29.0% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 6.3% White, 67.7% American Indian and Alaska Native, 0.5% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |