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The differences between service support supervisors and call center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a call center supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $35,300 average annual salary of a call center supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a call center supervisor are strong customer service, patients, and customer care.
| Service Support Supervisor | Call Center Supervisor | |
| Yearly salary | $56,433 | $35,300 |
| Hourly rate | $27.13 | $16.97 |
| Growth rate | - | 6% |
| Number of jobs | 125,261 | 217,633 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A call center supervisor is responsible for managing customer service operations, ensuring an efficient resolution to the customers' inquiries and complaints. Call center supervisors are the ones monitoring the staff's performance and productivity, especially at high call volumes, and take on escalated complaints. They provide helpful strategies to improve the customer service experience, maintaining clients' satisfaction crucial for driving business revenues and reaching profitability goals. A call center supervisor must have excellent communication and leadership skills, providing coaching sessions for the agents and identifying business opportunities.
Service support supervisors and call center supervisors have different pay scales, as shown below.
| Service Support Supervisor | Call Center Supervisor | |
| Average salary | $56,433 | $35,300 |
| Salary range | Between $37,000 And $85,000 | Between $23,000 And $53,000 |
| Highest paying City | Lowell, MA | New York, NY |
| Highest paying state | Massachusetts | Hawaii |
| Best paying company | Expedia Group | Spectrum |
| Best paying industry | Government | Finance |
There are a few differences between a service support supervisor and a call center supervisor in terms of educational background:
| Service Support Supervisor | Call Center Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and call center supervisors' demographics:
| Service Support Supervisor | Call Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 39.9% Female, 60.1% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.1% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |