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The differences between service support supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a contact center supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.
| Service Support Supervisor | Contact Center Supervisor | |
| Yearly salary | $56,433 | $42,217 |
| Hourly rate | $27.13 | $20.30 |
| Growth rate | - | - |
| Number of jobs | 125,261 | 76,165 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A contact center supervisor is responsible for monitoring the performance of contact center representatives, ensuring that they provide the best customer service by handling the customers' inquiries and concerns and resolving complaints timely and efficiently. Contact center supervisors train new representatives and coaching the team regularly to improve their customer service skills, identify areas of improvement, and develop strategic procedures to address those difficulties. They also conduct training and programs to maximize the representatives' productivity in the production area.
Service support supervisors and contact center supervisors have different pay scales, as shown below.
| Service Support Supervisor | Contact Center Supervisor | |
| Average salary | $56,433 | $42,217 |
| Salary range | Between $37,000 And $85,000 | Between $24,000 And $73,000 |
| Highest paying City | Lowell, MA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Expedia Group | - |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a contact center supervisor in terms of educational background:
| Service Support Supervisor | Contact Center Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and contact center supervisors' demographics:
| Service Support Supervisor | Contact Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 58.8% Female, 41.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |