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The differences between service support supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a customer care supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $42,702 average annual salary of a customer care supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.
| Service Support Supervisor | Customer Care Supervisor | |
| Yearly salary | $56,433 | $42,702 |
| Hourly rate | $27.13 | $20.53 |
| Growth rate | - | -4% |
| Number of jobs | 125,261 | 227,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Service support supervisors and customer care supervisors have different pay scales, as shown below.
| Service Support Supervisor | Customer Care Supervisor | |
| Average salary | $56,433 | $42,702 |
| Salary range | Between $37,000 And $85,000 | Between $30,000 And $59,000 |
| Highest paying City | Lowell, MA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Expedia Group | - |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a customer care supervisor in terms of educational background:
| Service Support Supervisor | Customer Care Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and customer care supervisors' demographics:
| Service Support Supervisor | Customer Care Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 44.1% Female, 55.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |