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The differences between service support supervisors and customer service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a customer service supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $38,792 average annual salary of a customer service supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a customer service supervisor are strong customer service, customer care, and customer support.
| Service Support Supervisor | Customer Service Supervisor | |
| Yearly salary | $56,433 | $38,792 |
| Hourly rate | $27.13 | $18.65 |
| Growth rate | - | -4% |
| Number of jobs | 125,261 | 233,004 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Service support supervisors and customer service supervisors have different pay scales, as shown below.
| Service Support Supervisor | Customer Service Supervisor | |
| Average salary | $56,433 | $38,792 |
| Salary range | Between $37,000 And $85,000 | Between $27,000 And $53,000 |
| Highest paying City | Lowell, MA | New York, NY |
| Highest paying state | Massachusetts | Maryland |
| Best paying company | Expedia Group | Schneider Electric Industrial Services |
| Best paying industry | Government | Finance |
There are a few differences between a service support supervisor and a customer service supervisor in terms of educational background:
| Service Support Supervisor | Customer Service Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and customer service supervisors' demographics:
| Service Support Supervisor | Customer Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 34.9% Female, 65.1% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |