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The differences between service support supervisors and support leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service support supervisor, becoming a support lead takes usually requires 1-2 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $56,433 average annual salary of a service support supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a support lead are customer service, cash management, and POS.
| Service Support Supervisor | Support Lead | |
| Yearly salary | $56,433 | $86,816 |
| Hourly rate | $27.13 | $41.74 |
| Growth rate | - | 10% |
| Number of jobs | 125,261 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Average age | 47 | 42 |
| Years of experience | 6 | 2 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Service support supervisors and support leads have different pay scales, as shown below.
| Service Support Supervisor | Support Lead | |
| Average salary | $56,433 | $86,816 |
| Salary range | Between $37,000 And $85,000 | Between $63,000 And $118,000 |
| Highest paying City | Lowell, MA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Expedia Group | Apple |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a support lead in terms of educational background:
| Service Support Supervisor | Support Lead | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between service support supervisors' and support leads' demographics:
| Service Support Supervisor | Support Lead | |
| Average age | 47 | 42 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |