Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service support supervisors and team leader/supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service support supervisor and a team leader/supervisor. Additionally, a service support supervisor has an average salary of $56,433, which is higher than the $50,841 average annual salary of a team leader/supervisor.
The top three skills for a service support supervisor include customer service, support services and patients. The most important skills for a team leader/supervisor are safety procedures, quality standards, and sales floor.
| Service Support Supervisor | Team Leader/Supervisor | |
| Yearly salary | $56,433 | $50,841 |
| Hourly rate | $27.13 | $24.44 |
| Growth rate | - | 8% |
| Number of jobs | 125,261 | 96,069 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Service support supervisors are professionals who are responsible for managing staff members that ensure the operational efficiency of customer service of an organization. These supervisors must lead the client service operations to make sure that staff members deliver quality customer service to customers that are vital to sustaining and increasing accounts. They must implement policies and procedures that will manage a team of customer service representatives. Service support supervisors must also verify and complete attendance records that will be forwarded to the payroll office.
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
Service support supervisors and team leader/supervisors have different pay scales, as shown below.
| Service Support Supervisor | Team Leader/Supervisor | |
| Average salary | $56,433 | $50,841 |
| Salary range | Between $37,000 And $85,000 | Between $32,000 And $79,000 |
| Highest paying City | Lowell, MA | New Bedford, MA |
| Highest paying state | Massachusetts | Rhode Island |
| Best paying company | Expedia Group | Nexteer Automotive |
| Best paying industry | Government | - |
There are a few differences between a service support supervisor and a team leader/supervisor in terms of educational background:
| Service Support Supervisor | Team Leader/Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service support supervisors' and team leader/supervisors' demographics:
| Service Support Supervisor | Team Leader/Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 45.4% Female, 54.6% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |