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The differences between service team members and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Service Team Member | Customer Service Clerk | |
| Yearly salary | $27,393 | $33,566 |
| Hourly rate | $13.17 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Service team members and customer service clerks have different pay scales, as shown below.
| Service Team Member | Customer Service Clerk | |
| Average salary | $27,393 | $33,566 |
| Salary range | Between $20,000 And $36,000 | Between $26,000 And $42,000 |
| Highest paying City | Seattle, WA | Anchorage, AK |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Citi | United States Courts |
| Best paying industry | Retail | Retail |
There are a few differences between a service team member and a customer service clerk in terms of educational background:
| Service Team Member | Customer Service Clerk | |
| Most common degree | Bachelor's Degree, 49% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service clerks' demographics:
| Service Team Member | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |