Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service team members and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Service Team Member | Customer Service Desk | |
| Yearly salary | $27,393 | $34,599 |
| Hourly rate | $13.17 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Service team members and customer service desks have different pay scales, as shown below.
| Service Team Member | Customer Service Desk | |
| Average salary | $27,393 | $34,599 |
| Salary range | Between $20,000 And $36,000 | Between $25,000 And $47,000 |
| Highest paying City | Seattle, WA | Atwater, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Citi | SAIC |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a service team member and a customer service desk in terms of educational background:
| Service Team Member | Customer Service Desk | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service desks' demographics:
| Service Team Member | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |