Service team member vs customer service executive

The differences between service team members and customer service executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service executive. Additionally, a customer service executive has an average salary of $52,512, which is higher than the $27,393 average annual salary of a service team member.

The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service executive are strong customer service, post sales, and customer complaints.

Service team member vs customer service executive overview

	Service Team Member	Customer Service Executive
Yearly salary	$27,393	$52,512
Hourly rate	$13.17	$25.25
Growth rate	-4%	-4%
Number of jobs	214,808	274,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Service team member vs customer service executive salary

Service team members and customer service executives have different pay scales, as shown below.

	Service Team Member	Customer Service Executive
Average salary	$27,393	$52,512
Salary range	Between $20,000 And $36,000	Between $25,000 And $106,000
Highest paying City	Seattle, WA	-
Highest paying state	Massachusetts	-
Best paying company	Citi	-
Best paying industry	Retail	-

Differences between service team member and customer service executive education

There are a few differences between a service team member and a customer service executive in terms of educational background:

	Service Team Member	Customer Service Executive
Most common degree	Bachelor's Degree, 49%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Service team member vs customer service executive demographics

Here are the differences between service team members' and customer service executives' demographics:

	Service Team Member	Customer Service Executive
Average age	40	40
Gender ratio	Male, 39.4% Female, 60.6%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.8% Unknown, 5.6% Hispanic or Latino, 20.1% Asian, 6.9% White, 53.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service team member and customer service executive duties and responsibilities

Service team member example responsibilities.

Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Coordinate VIP service requests for hotel stays.
Enroll guests into the Marriott rewards program.
Recognize as a leader early on and promote to GSA within18 months.
Communicate with all departments regarding in house VIP's and any special needs.

Customer service executive example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
Develop excellent customer service by combining patience and determination to troubleshoot account issues.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Consult with customers to find best means to leverage telecom assets to reach their business objectives.

Service team member vs customer service executive skills

Common service team member skills

Customer Service, 18%
Work Ethic, 9%
Basic Math, 9%
Good Communication, 7%
Cash Handling, 7%
Cleanliness, 6%

Common customer service executive skills

Strong Customer Service, 60%
Post Sales, 10%
Customer Complaints, 3%
Customer Satisfaction, 2%
Inbound Calls, 2%
Emails, 2%

Service Team Member vs. similar jobs

Service Team Member related careers

Service Team Member related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Service Team Member
Service Team Member vs Customer Service Executive

Updated January 8, 2025

Browse office and administrative jobs