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The differences between service team members and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a customer service specialist. Additionally, a customer service specialist has an average salary of $33,238, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Service Team Member | Customer Service Specialist | |
| Yearly salary | $27,393 | $33,238 |
| Hourly rate | $13.17 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Service team members and customer service specialists have different pay scales, as shown below.
| Service Team Member | Customer Service Specialist | |
| Average salary | $27,393 | $33,238 |
| Salary range | Between $20,000 And $36,000 | Between $26,000 And $42,000 |
| Highest paying City | Seattle, WA | Boston, MA |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Citi | Dell |
| Best paying industry | Retail | Finance |
There are a few differences between a service team member and a customer service specialist in terms of educational background:
| Service Team Member | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and customer service specialists' demographics:
| Service Team Member | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |