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Service team member vs sales associate and customer service

The differences between service team members and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a sales associate and customer service. Additionally, a sales associate and customer service has an average salary of $28,654, which is higher than the $27,393 average annual salary of a service team member.

The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Service team member vs sales associate and customer service overview

Service Team MemberSales Associate And Customer Service
Yearly salary$27,393$28,654
Hourly rate$13.17$13.78
Growth rate-4%-4%
Number of jobs214,808298,588
Job satisfaction--
Most common degreeBachelor's Degree, 49%High School Diploma, 34%
Average age4040
Years of experience1212

What does a service team member do?

A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Service team member vs sales associate and customer service salary

Service team members and sales associate and customer services have different pay scales, as shown below.

Service Team MemberSales Associate And Customer Service
Average salary$27,393$28,654
Salary rangeBetween $20,000 And $36,000Between $21,000 And $38,000
Highest paying CitySeattle, WABellevue, WA
Highest paying stateMassachusettsConnecticut
Best paying companyCitiGEICO
Best paying industryRetailManufacturing

Differences between service team member and sales associate and customer service education

There are a few differences between a service team member and a sales associate and customer service in terms of educational background:

Service Team MemberSales Associate And Customer Service
Most common degreeBachelor's Degree, 49%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Service team member vs sales associate and customer service demographics

Here are the differences between service team members' and sales associate and customer services' demographics:

Service Team MemberSales Associate And Customer Service
Average age4040
Gender ratioMale, 39.4% Female, 60.6%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between service team member and sales associate and customer service duties and responsibilities

Service team member example responsibilities.

  • Manage other GSA make sure that they are treating guests with up most respect and make them feel welcome.
  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Coordinate VIP service requests for hotel stays.
  • Enroll guests into the Marriott rewards program.
  • Recognize as a leader early on and promote to GSA within18 months.
  • Communicate with all departments regarding in house VIP's and any special needs.
  • Show more

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Service team member vs sales associate and customer service skills

Common service team member skills
  • Customer Service, 18%
  • Work Ethic, 9%
  • Basic Math, 9%
  • Good Communication, 7%
  • Cash Handling, 7%
  • Cleanliness, 6%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%

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