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The differences between service team members and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a service advisor are customer service, product knowledge, and basic math.
| Service Team Member | Service Advisor | |
| Yearly salary | $27,393 | $46,308 |
| Hourly rate | $13.17 | $22.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 222,424 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
Service team members and service advisors have different pay scales, as shown below.
| Service Team Member | Service Advisor | |
| Average salary | $27,393 | $46,308 |
| Salary range | Between $20,000 And $36,000 | Between $26,000 And $79,000 |
| Highest paying City | Seattle, WA | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Citi | BP America Inc |
| Best paying industry | Retail | Finance |
There are a few differences between a service team member and a service advisor in terms of educational background:
| Service Team Member | Service Advisor | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and service advisors' demographics:
| Service Team Member | Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |