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The differences between service team members and service writers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service team member and a service writer. Additionally, a service writer has an average salary of $39,016, which is higher than the $27,393 average annual salary of a service team member.
The top three skills for a service team member include customer service, work ethic and basic math. The most important skills for a service writer are customer service, repair orders, and warranty claims.
| Service Team Member | Service Writer | |
| Yearly salary | $27,393 | $39,016 |
| Hourly rate | $13.17 | $18.76 |
| Growth rate | -4% | -4% |
| Number of jobs | 214,808 | 163,441 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 49% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service team member is responsible for coordinating closely with the rest of the team to execute a task accurately and efficiently, following the organization's protocols, and maintaining the highest customer satisfaction. Service team members work with various industries, usually employed in customer-facing industries, including financial, healthcare, and food sectors. They are trained to provide the best customer service, help the organization reach its long-term goals and objectives, and generate more revenues.
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
Service team members and service writers have different pay scales, as shown below.
| Service Team Member | Service Writer | |
| Average salary | $27,393 | $39,016 |
| Salary range | Between $20,000 And $36,000 | Between $24,000 And $61,000 |
| Highest paying City | Seattle, WA | College Park, MD |
| Highest paying state | Massachusetts | Maryland |
| Best paying company | Citi | American Institute of Physics |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a service team member and a service writer in terms of educational background:
| Service Team Member | Service Writer | |
| Most common degree | Bachelor's Degree, 49% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service team members' and service writers' demographics:
| Service Team Member | Service Writer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.4% Female, 60.6% | Male, 62.7% Female, 37.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.2% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |