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Shift manager vs floor manager

The differences between shift managers and floor managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a shift manager, becoming a floor manager takes usually requires 4-6 years. Additionally, a floor manager has an average salary of $43,813, which is higher than the $32,110 average annual salary of a shift manager.

The top three skills for a shift manager include cleanliness, inventory management and management. The most important skills for a floor manager are customer service, cleanliness, and pallets.

Shift manager vs floor manager overview

Shift ManagerFloor Manager
Yearly salary$32,110$43,813
Hourly rate$15.44$21.06
Growth rate10%6%
Number of jobs335,517442,213
Job satisfaction--
Most common degreeHigh School Diploma, 34%Bachelor's Degree, 49%
Average age3943
Years of experience46

What does a shift manager do?

Shift managers are employees assigned to oversee the operations of the business during a specific time or work shift. They manage the employees assigned in a particular shift and ensure that the employees are working on their specific tasks. They also ensure that the needed manpower is met. Shift managers are also in charge of checking the sales, ensuring that the finances are properly balanced, and maintaining records during the work shift. They also respond to any challenges that may occur during the time period. Shift managers should have good organization skills, decision-making skills, and interpersonal skills.

What does a floor manager do?

A floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. A floor manager will be in charge of checking inventories and report inadequate supplies, identifying business opportunities to increase the company's sales and profitability, developing strategic procedures to maintain customer satisfaction, and managing disputes from the customers and employees. A floor manager must have excellent leadership and communication skills to address specific concerns and process customers' requests as needed.

Shift manager vs floor manager salary

Shift managers and floor managers have different pay scales, as shown below.

Shift ManagerFloor Manager
Average salary$32,110$43,813
Salary rangeBetween $23,000 And $43,000Between $32,000 And $58,000
Highest paying CityLos Angeles, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyABBOil States International
Best paying industryRetailTelecommunication

Differences between shift manager and floor manager education

There are a few differences between a shift manager and a floor manager in terms of educational background:

Shift ManagerFloor Manager
Most common degreeHigh School Diploma, 34%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeCornell UniversitySUNY College of Technology at Delhi

Shift manager vs floor manager demographics

Here are the differences between shift managers' and floor managers' demographics:

Shift ManagerFloor Manager
Average age3943
Gender ratioMale, 43.1% Female, 56.9%Male, 56.1% Female, 43.9%
Race ratioBlack or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.0% Asian, 8.2% White, 58.0% American Indian and Alaska Native, 0.6%Black or African American, 8.5% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 7.0% White, 61.0% American Indian and Alaska Native, 0.7%
LGBT Percentage10%9%

Differences between shift manager and floor manager duties and responsibilities

Shift manager example responsibilities.

  • Manage night shift ensuring closing procedures, customer service, and employee management are accomplished following company policies
  • Manage FOH to insure all guests are happy and well taken care of.
  • Provide excellent customer service, operate POS systems, maintain friendly but secure retail environment, track and manage inventory
  • Handle all customer relation issues in accordance with company policy and provide exceptional customer service to all CVS customers.
  • Receive SERVSAFE certification along with online management courses.
  • Execute store operations during schedule shifts, organize shift assignments and maintain consistent attendance and punctuality.
  • Show more

Floor manager example responsibilities.

  • Manage all marketing initiatives and programs including maintenance of POS and coupon/tie-in programs.
  • Present PowerPoint presentations and lead skill stations.
  • Organize and run all managerial duties thru out the the store.
  • Ensure production run smoothly, solve problems under pressure, sanitize the plant daily to international health-code standards.
  • Work on POS registers.-Open/Close Store.- Lead employees in task procedures and guide them in helping customers.- Make deposits to bank.
  • Structure and facilitate all training classes along with creating necessary Powerpoint presentations for class.
  • Show more

Shift manager vs floor manager skills

Common shift manager skills
  • Cleanliness, 35%
  • Inventory Management, 13%
  • Management, 10%
  • Leadership, 5%
  • Customer Service, 3%
  • Help Support, 3%
Common floor manager skills
  • Customer Service, 14%
  • Cleanliness, 12%
  • Pallets, 11%
  • HR, 8%
  • Flyers, 5%
  • Safety Standards, 5%

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