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The differences between software support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $64,187 average annual salary of a software support analyst.
The top three skills for a software support analyst include software support, troubleshoot and technical support. The most important skills for a support lead are customer service, cash management, and POS.
| Software Support Analyst | Support Lead | |
| Yearly salary | $64,187 | $86,816 |
| Hourly rate | $30.86 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 126,509 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A software support analyst works to assist both customers and software developers. They troubleshoot software issues, document software analysis, and conduct repairs. They work with developers to test software and ensure user requirements are met. They may also log customer feedback.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Software support analysts and support leads have different pay scales, as shown below.
| Software Support Analyst | Support Lead | |
| Average salary | $64,187 | $86,816 |
| Salary range | Between $46,000 And $88,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Barclays | Apple |
| Best paying industry | Finance | - |
There are a few differences between a software support analyst and a support lead in terms of educational background:
| Software Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 58% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between software support analysts' and support leads' demographics:
| Software Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 62.3% Female, 37.7% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.1% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |