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The differences between software support analysts and systems analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a software support analyst, becoming a systems analyst takes usually requires 4-6 years. Additionally, a systems analyst has an average salary of $75,383, which is higher than the $64,187 average annual salary of a software support analyst.
The top three skills for a software support analyst include software support, troubleshoot and technical support. The most important skills for a systems analyst are customer service, project management, and troubleshoot.
| Software Support Analyst | Systems Analyst | |
| Yearly salary | $64,187 | $75,383 |
| Hourly rate | $30.86 | $36.24 |
| Growth rate | 10% | 9% |
| Number of jobs | 126,509 | 141,289 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 67% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A software support analyst works to assist both customers and software developers. They troubleshoot software issues, document software analysis, and conduct repairs. They work with developers to test software and ensure user requirements are met. They may also log customer feedback.
A systems analyst is responsible for monitoring the effectiveness of technology systems and analyzing its efficiency for business operations and clients' needs. Systems analysts create specific modifications to operating systems and help design solutions and processes. Other tasks include managing the system's workflow, diagnosing and detecting malfunctions, performing troubleshooting, and assisting clients' with their concerns. A systems analyst must have excellent command with programming languages and the knowledge with the technology industry to understand systems' complexities and processes.
Software support analysts and systems analysts have different pay scales, as shown below.
| Software Support Analyst | Systems Analyst | |
| Average salary | $64,187 | $75,383 |
| Salary range | Between $46,000 And $88,000 | Between $58,000 And $96,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Barclays | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a software support analyst and a systems analyst in terms of educational background:
| Software Support Analyst | Systems Analyst | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 67% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between software support analysts' and systems analysts' demographics:
| Software Support Analyst | Systems Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 62.3% Female, 37.7% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.1% White, 55.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 11.4% Asian, 14.4% White, 58.3% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |