Program Specialist
Specialist job in Burlington, VT
The Program Specialist supports the OEM Services Program Management Team in the facilitation, prioritization, and execution of assigned tasks and projects. Program Specialists work closely with the OEM Program Managers to assist in the coordination and facilitation of our OEM Program needs including, but not limited to client order processing, report generation, compliance and program requirement management, and assist in documentation. The Program Specialist will also assist the OEM Services group in knowledge gathering and distribution, scheduling, and event coordination.
PRIMARY DUTIES AND RESPONSIBILITES:
Support the OEM Services Team in project coordination & execution
Manage and organize a shared inbox that serves as a primary input for product-level orders and cancellations
Ensure dealer-level requests are validated and documented in a centralized location in line with Program requirements
Route dealership adds and cancels to appropriate internal teams per defined workflows ensuring efficient execution of sales opportunities or churn risks
Establish a defined cadence for communicating with the Program Manager to ensure the OEM is aware of order status, opportunities or challenges with the processes
Assist in required program daily, weekly and monthly deliverables
Validating contractually required reports for clients as guided by the Program Managers
Investigate and document billing discrepancies
Support data hygiene efforts required to streamline departmental processes and identify efficiencies
Assist in the coordination and scheduling of trainings, meetings, and events (as needed)
REQUIRED EDUCATION, KNOWLEDGE AND EXPERIENCE
Bachelor's degree or equivalent with 1-3 years of relevant work experience
Must have proficiency with MS Suite including but not limited to Office and Excel
Proven data processing, accurate and thorough documentation, prioritization, and critical thinking skills
Excellent command of business English for written and oral communications
Proficient computer troubleshooting methodologies (with on-the-job training provided for proprietary technologies and applications)
Prior work experience in an office environment; familiarity with web-based technologies and Windows environment
Peer Engagement Specialist
Specialist job in Plattsburgh, NY
is available upon request
La version de esta posicion esta disponible en
Español
si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our team!
Your role at BHSN:
As a Peer Support Specialist at BHSN, you will provide peer-delivered services with a rehabilitation and recovery focus in the setting that is most appropriate to the individual's recovery goal. Your care and compassion will bring understanding to the lives of the people we provide personalized services for in our community.
As a Peer Support Specialist supporting our Breakthrough II Housing Program, you will deliver peer-based services with a focus on rehabilitation and recovery in residential and community settings. Using your lived experience and strong interpersonal skills, you'll help individuals gain the tools and confidence to achieve personal goals and long-term housing stability.
Work Schedule: Monday - Friday, hours may vary but mostly days.
What your day might look like:
Provide peer-delivered Empowerment Services/Peer Supports to residents of the Breakthrough II Apartment Treatment and Community Residence programs, in alignment with New York State Adult Behavioral Health Home and Community-Based Services (HCBS) guidelines.
Deliver services across key domains, including advocacy, outreach and engagement, self-help tools, recovery supports, transitional supports, and pre-crisis/crisis supports.
Support residents in building independent living skills, self-advocacy, and connections to community resources.
Assist program participants in maintaining housing stability and progressing toward recovery goals.
Engage individuals in recovery-focused interventions, meeting established productivity standards.
Accompany residents to scheduled appointments and provide follow-up support, with flexibility to meet individual needs.
What we are looking for:
High school diploma or GED required.
Certification or provisional certification as an OMH-Certified Peer Specialist required.
Lived experience with mental health recovery and treatment is essential.
Ability to work a flexible schedule based on resident and program needs.
Valid NYS driver's license and reliable transportation required for local travel.
What's in it for you?
Generous benefits, including personalized health coverage, paid time off, and holiday pay
Working within our community, making a real impact, working alongside passionate colleagues
Accessible leadership team, coaching for your growth, and ample training opportunities
With BHSN University, we provide our team members with continuous learning, mentorship, and internal education opportunities to encourage our team to continue discovering and innovating
As a rapidly growing organization, there are endless opportunities to grow within the organization
Community discounts, loan forgiveness & more
BHSN is an Equal Opportunity Employer and supports Diversity, Equity, and Inclusion in its hiring and employment
practices so every team member can feel like they belong and be their authentic self. All applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.
Auto-ApplyDynamic PC Support Techician
Specialist job in Plattsburgh, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Athletic Health Services Specialist
Specialist job in South Burlington, VT
Job DescriptionJob Title: Athletic Health Services Specialist. Hours: Full-time; Tuesday-Saturday, between 6:00 a.m. - 5:00 p.m The Athletic Health Services Specialist will support fighter pilots by providing preventative care, injury reduction, and physical conditioning. This dual-role position combines athletic training and strength & conditioning, focusing on musculoskeletal health and personalized fitness plans.Key Responsibilities:
Strength Training: Providing strength training programs tailored to the needs of fighter pilots to prevent and reduce injuries.
Athletic Trainer Services: Offering athletic training to treat, prevent, and manage injuries related to high G-forces experienced during flight.
Pre-habilitative Fitness Services: Implementing fitness services aimed at preparing pilots physically for the demands of flying.
Individualized Training Plans (ITP): Developing and updating personalized training plans based on evaluations of clients' physical conditions.
Pre and Post Flight Services: Conducting athletic trainer-assisted services before and after flights to prepare clients and provide preventive maintenance.
Healthy Lifestyle Education: Providing education on nutrition, sleep hygiene, and stress management to promote overall health.
Reporting: Delivering periodic reports on client evaluations, program effectiveness, and trends in musculoskeletal discomfort.
Qualifications:
Athletic Trainer:
Must be a current licensed Athletic Trainer in the state of Vermont or have the ability to obtain licensure prior to the start of services.
Strength and Conditioning Specialist (SCS):
Must possess and maintain current certifications:
Certified Strength and Conditioning Specialist (CSCS).
Performance Enhancement Specialist (PES).
Strength and Conditioning Coach Certified (SCCC) or Master Strength and Conditioning Coach (MSCC).
Strength and Conditioning Certification (SCC) or equivalent.
Emergency Medical Training: must have current certification in basic Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) training.
Additional Qualifications: must demonstrate internal training and education plans to ensure staff are qualified to focus on neck and back injury treatment and prevention beyond industry standard practices. Valid U.S. driver's license and ability to travel locally for inspections.
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AV Technologies Specialist - Norwich University
Specialist job in Northfield, VT
Fulfills the mission of Norwich University by overseeing the technical operation, installation, maintenance, and management of audio and video systems across the university's academic and event spaces. Ensures the seamless installation, operation, and troubleshooting of AV equipment in classrooms, conference rooms, common areas, and other various locations across campus, including setup for special events. Also engages in project management, equipment procurement, and provide exceptional technical support to faculty, staff, and students.
This is a 40 hour per week and 52 weeks per year 1.0 FTE position.
Essential Functions
* Installs and operates AV equipment for various university functions, including classrooms, auditoriums, conference rooms, and special events.
* Ensures all AV equipment is functioning correctly before, during, and after events.
* Monitors and self-deploys to rooms as needed when systems are down.
* Monitors the ITS ticketing system for tickets related to AV systems on campus to answer questions and resolve issues.
* Performs routine maintenance and troubleshoot issues with AV equipment.
* Repairs or coordinates repairs for malfunctioning equipment with outside vendors.
* Maintains an organized inventory of AV equipment and manage equipment checkouts within the ITS ticketing system.
* Manages small AV projects, applying expertise in AV systems, including digital signage, digital/analog interfaces, digital room schedulers, and video conferencing hardware/software.
* Oversees the exploration, research, purchase, installation, and integration of new AV equipment and services.
* Collaborates with external vendors on large AV projects for upgrades of current AV systems, or new construction scenarios.
* Collaborates with faculty and staff to plan and execute AV requirements for various projects and events.
* Provides training and technical support to faculty, staff, and students on AV equipment and systems.
* Develops and maintains user guides and documentation for AV systems.
* Stays updated on the latest AV technologies and recommend upgrades or new purchases as needed.
Other Functions
* Maintains confidentiality of sensitive or private information.
* Communicates with employees, students, and others in a respectful and clear manner.
* Serves on University committees, councils, workgroups or other designated bodies as assigned.
* Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
* Speaks, reads and writes in English.
* Communicates by telephone, email, letter, in person, or other means or device.
* Performs other tasks as assigned by supervisor.
Requirements:
* 2 years of college course work in Audio/Visual Technology, Communications, Information Technology, or other related fields. Bachelor's degree preferred. Additional years of experience may substitute for degree.
* 2 years of experience in AV installation, support, and maintenance, preferably in higher education, conference centers, hotels, or residential/commercial AV integration.
* Proficiency with audio/visual equipment, including microphones, audio DSPs, projectors, commercial displays, cameras, room control systems, digital switchers, video capturing software, digital signage, wireless presentation systems, digital room schedulers, and networked AV systems.
* Strong troubleshooting and problem-solving skills with AV systems, networking, and computer systems.
* Ability to work independently and manage multiple projects effectively.
* Proficiency in Crestron Toolbox, Crestron Fusion, Windows, mac OS, Microsoft Office365, and other related software.
* Proficiency in MS Office (Word, Excel, SharePoint, Teams, and Outlook). Experience and knowledge of these brands is highly preferred: Crestron, Dante, Extron, Mersive Solstice, Biamp, Vaddio, Sharp/NEC, Zoom Rooms, Logitech, etc.
* Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 75 pounds; travel outdoors to various parts of the campus
* Ability to work from ladders and scaffolding and perform physical tasks such as moving equipment, working overhead, and standing/walking during operations.
* Work some evening or weekend hours
Environmental Conditions
* Indoor work at a computer workstation
* Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.
Additional Information:
Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at **************** for assistance.
All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.
Application Instructions:
Please provide a cover letter, resume, 3 references, and Norwich application.
URL: ***************
Radiology Scheduling Specialist II
Specialist job in Burlington, VT
Building Name: UVMMC - Medical Center - Main CampusLocation Address: 111 Colchester Avenue, Burlington VermontRegularDepartment: Radiology CommunicationFull TimeStandard Hours: 40Biweekly Scheduled Hours:Shift: Day/Eve-8HrPrimary Shift: 11:00 AM - 7:30 PMWeekend Needs: RotatingSalary Range: Min $21.84 Mid $26.82 Max $31.79Recruiter: Brianna Foley
JOB DESCRIPTION:
Performs scheduling and coordinates simple and complex patient appointments for respective clinics, both in person and over the telephone using an automated patient scheduling system. He/she triages patient problems, schedules any related tests and procedures and provides appropriate patient instructions. Ability to communicate in an effective and competent manner to ensure a positive outcome in person or on the phone. Develops collaborative relationships with peers, patients, providers and visitors.
The Scheduling Specialist role is divided between two distinct roles: Scheduling Specialist and Onsite Arrival Team Member. Each role plays a critical part in ensuring our patients receive timely and efficient care. The person who fills this position will fulfill the responsibilities of Onsite Arrival Team Member. Below are details -
Arrival team Member
Responsibilities:
Work onsite at the hospital and off site locations, welcome and check in patients for their radiology appointments.
Verify patient information, complete check in procedures and ensure patients are ready for their appointments.
Assist patients with any questions or concerns they may have upon arrival.
Assist some patients with changing procedures for their appointment.
Enter orders for Mammography and Xray patients and some scheduling of these procedures.
EDUCATION:
Must possess a high school diploma or equivalent.
EXPERIENCE:
At least six months of experience as a Scheduling Specialist I.
This is a bargaining union position.
Auto-ApplyHousing Retention Specialist - Site Based
Specialist job in Burlington, VT
Job DescriptionDescription:
Are you interested in a job that helps your community and makes a difference in people's lives every day? Consider joining Burlington Housing Authority (BHA) in Burlington, VT to continue BHA's success in promoting innovative solutions that address housing instability challenges facing our diverse population of low-income families and individuals.
Burlington Housing Authority is looking for a full time (40 hours per week) Housing Retention Specialist in our Housing Retention and Services (HRS) department.
The HRS Site Based position is responsible for supporting those who have mental health and substance use challenges and/or who have moved from homelessness to Bobbin Mill, Wharf Lane, and other BHA properties. The position works closely with property management and other site-based staff to identify challenges and respond with appropriate direct service and coordination of community services, with a goal of eviction prevention and facilitating a healthy tenancy.
The HRS will evaluate effective site specific programming based on the unique needs of our residents, with the goal of promoting physical and emotional wellbeing, healthy tenancies, and housing retention.
Minimum Qualifications
Bachelor's degree in social work (or related field) with two to four years of direct service experience, including experience with mental health and substance use supports.
Must have experience with diverse and vulnerable populations. Effective verbal and written communication and knowledge of the social services network in the greater Burlington area. Proficiency with Microsoft Office Suite and internet navigation preferred. Excellent organizational skills required.
Physical Requirements
Occasionally:
Moving self in different positions to accomplish tasks in carious environments including tight and confined spaces
Remaining in stationary position, often standing or sitting for prolonged periods
Moving about to accomplish tasks or moving from one worksite to another
Adjusting or moving objects up to 20 pounds in all directions
Operating motor vehicles
Constantly:
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers
Assessing the accuracy, neatness and thoroughness of the work assigned
Environmental Conditions:
Occasionally:
Outdoor elements such as precipitation and wind
Physical Demands
Occasionally:
Sedentary work that primarily involves sitting/standing
Light work that includes moving objects up to 20 pounds
BHA serves a diverse population of tenants and partners with a variety of community agencies. To most effectively carry out our vision of delivering safe and affordable housing to all, we are committed to cultivating a staff that reflects varied lived experiences, viewpoints, and educational histories. Therefore, we strongly encourage candidates from diverse racial, ethnic, and cultural backgrounds, persons with disabilities, LGBTQ individuals, and women to apply. Multilingualism is a plus!
Our robust benefit package includes premium medical insurance with a health reimbursement account, dental, vision, short and long term disability, 10%
employer
funded retirement plan, 457 retirement plan, accident insurance, life insurance, cancer and critical illness insurance.
We provide a generous time off policy including 12 days of paid time off and 12 days of sick time in the first year. In addition to the paid time off, BHA recognizes 13 (paid) holidays and 2 (paid) floating cultural holidays.
Interested in this career opportunity? Send a cover letter and resume.
Human Resources
Burlington Housing Authority
65 Main Street, Suite 101
Burlington, VT 05401
BHA is an Equal Opportunity Employer
Requirements:
Customer Service Specialist
Specialist job in Plattsburgh, NY
The Customer Care Specialist the first point of contact for customers who have questions or issues with the company's products or services, they will deliver world class customer service via phone, e-mail, and online to our existing and future customer base. They will ensure that all purchase orders received from customers are processed in a timely manner. They are also responsible for providing timely responses to inquiries from customers and our internal salesforces. As a Customer Care Specialist, you will be assigned to handle a larger group of customers, many of whom will be determined to be of a more transactional nature, and simply requiring accurate order processing and post order issue resolution support as well as will be responsible for all activities of assigned accounts in support of the overall goals, objectives, mission and vision of the organization.
RESPONSIBILITIES:
Quickly answer incoming customer inquiries through phone calls and emails.
Process large quantities of customer purchase orders accurately and efficiently within X hours of receipt.
Efficiently gather information internally and externally to provide timely information to customers regarding order statuses and other general inquiries by listening to customer concerns and answering questions about the company, products, or services.
Recommend alternate products based on cost, availability or specifications.
Work cross functionally with other departments to provide excellent customer service.
Provide and collect completed forms, explain processes, and provide direction when helping customers resolve issues/complaints.
Directing customers to the correct department/location or supervisor when applicable and maintaining the customer was responded too accordingly.
Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
Responsible for timely and accurate order entry.
Maintaining accurate records of customer interactions in email, ERP, Salesforce and other tools.
Receive and process inquiries, customer orders, changes and customer requests.
Provide customers with pricing and delivery information.
Review open order and shipping reports and release order for shipping.
Manage time effectively, meet personal goals and work effectively with other members of the team.
Adhere to all procedures, guidelines, and policies in all daily activities.
Performing all other duties as assigned.
POSITION REQUIREMENTS:
High school diploma or GED required
2-4-year college degree preferred
Experience in a manufacturing environment beneficial
Proficiency using computers, Microsoft Office, ERP systems and Sales Force
Strong critical thinking and problem-solving skills
Excellent communication, organization and time management skills
Strong aptitude to serve customer needs and ability to work with outside/inside sales reps
Ability to prioritize, multitask and work in a very fast paced environment
Proven team player and a sharp focus on customer service and satisfaction
Ability to successfully work both collaboratively and autonomously
A high level of trustworthiness and the ability to achieve integrity on all levels
Detail orientated with a high focus on accuracy
Propensity for problem solving and continuous improvement
Self-motivated, self-disciplined and self-directed
Maintain a professional, polite and courteous team approach working in a team environment
Positive attitude and strong work ethic
Abides by our core values:
Safety - Everything we do is driven by safety excellence; our employee safety is paramount
Integrity - We are respectful, ethical and authentic in all our actions:
People First - We welcome, collaborate with and support others by being proactive, approachable and agile
Accountability - We keep commitments we make to one another and continually challenges ourselves by achieving ambitious goals without compromising quality
Friendly - We are kind, encourage positivity and make time to connect and laugh
Food Safety Responsibilities:
• Monitor and verify activities to ensure that finished goods and raw materials coming in and out of the facility meet food safety standards in addition to quality standards.
• Comply with all company food safety and quality assurance procedures and data documented correctly at all times.
• Report any product or process failures that could impact food safety of manufactured product to Quality.
Physical Requirements:
This job operates primarily in an office setting. While performing the duties, the employee will be required to sit and/or stand, talk or hear, both in person and by telephone; use hands, fingers and arms feel objects or controls, reach with hands and arms. Prolonged periods sitting at a desk and working on a computer. May be required to stoop, kneel, bend, crouch and lift up to 5 pounds. May need to walk varying distances and climb stairs.
About Us:
MRP Solutions is a leading provider of high-quality, injection molded closures, jars and recyclable packaging components used every day by millions of consumers around the globe. But we offer more than just plastic caps and lids - we deliver fast, flexible and reliable packaging solutions. MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity. MRP Solutions combines extensive packaging expertise with a consultative approach to reliably uncover customer needs. By understanding your business goals, we can tailor smarter, safer, and more flexible packaging solutions that reduce cost and increase speed to market, helping your businesses capitalize on opportunity.
We are passionate about partnering with distributors and manufacturers who understand that plastic caps and lids are a small but important part of how people experience their brands. Together, we deliver packaging with purpose.
MRP Solutions is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, color, religion, sex (including sexual orientation, gender identity or expression, transgender status), national origin, age, disability, medical condition, marital or protected veteran status or any other basis or characteristic prohibited by applicable federal, state, or local law. Consistent with the obligations of state and federal law, MRP Solutions will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Mission Support Specialist
Specialist job in Champlain, NY
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement. Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Summary
Organizational Location: These positions are located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Enforcement and Removal Operations (ERO), in multiple locations as specified in this announcement.
Salary: The salary range indicated in this announcement will be adjusted to include locality payment for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages.
Overview
Help
Accepting applications
Open & closing dates
10/27/2025 to 12/31/2025
Salary $63,163 to - $98,422 per year
The salary range shown is for base salary only, actual salary will be determined based on the duty location of the selectee.
Pay scale & grade GS 11 - 12
Locations
Many vacancies in the following locations:
Anchorage, AK
Birmingham, AL
Gadsden, AL
Mobile, AL
Show morefewer locations (185)
Montgomery, AL
Fayetteville, AR
Fort Smith, AR
Little Rock, AR
Texarkana, AR
Eloy, AZ
Florence, AZ
Phoenix, AZ
Tucson, AZ
Yuma, AZ
Adelanto, CA
Bakersfield, CA
Calexico, CA
Camarillo, CA
El Centro, CA
Fresno, CA
Los Angeles, CA
Morgan Hill, CA
Redding, CA
Sacramento, CA
San Bernardino, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Santa Maria, CA
Stockton, CA
Alamosa, CO
Aurora, CO
Centennial, CO
Craig, CO
Durango, CO
Florence, CO
Frederick, CO
Grand Junction, CO
Hartford, CT
Dover, DE
Fort Myers, FL
Jacksonville, FL
Miami, FL
Miramar, FL
Orlando, FL
Plantation, FL
Pompano Beach, FL
Stuart, FL
Tallahassee, FL
Tampa, FL
Atlanta, GA
Folkston, GA
Lumpkin, GA
Savannah, GA
Tamuning, GU
Honolulu, HI
Cedar Rapids, IA
Des Moines, IA
Sioux City, IA
Boise, ID
Idaho Falls, ID
Twin Falls, ID
Broadview, IL
Chicago, IL
Rock Island, IL
Indianapolis, IN
Wichita, KS
Bowling Green, KY
Louisville, KY
Alexandria, LA
Baton Rouge, LA
Jena, LA
Lafayette, LA
New Orleans, LA
Oakdale, LA
Winnfield, LA
Burlington, MA
Baltimore, MD
Salisbury, MD
Scarborough, ME
Detroit, MI
Grand Rapids, MI
Fort Snelling, MN
Kansas City, MO
Saint Louis, MO
Strafford, MO
Gulfport, MS
Pearl, MS
Billings, MT
Cary, NC
Charlotte, NC
Greensboro, NC
Hendersonville, NC
Wilmington, NC
Grand Forks, ND
Grand Island, NE
North Platte, NE
Omaha, NE
Manchester, NH
Elizabeth, NJ
Mount Laurel, NJ
Newark, NJ
Albuquerque, NM
Chaparral, NM
Las Cruces, NM
Roswell, NM
Las Vegas, NV
Reno, NV
Batavia, NY
Buffalo, NY
Central Islip, NY
Champlain, NY
Malta, NY
New York, NY
Brooklyn Heights, OH
Cincinnati, OH
Westerville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Medford, OR
Portland, OR
Lords Valley, PA
Philadelphia, PA
Philipsburg, PA
Pittsburgh, PA
Williamsport, PA
York, PA
Aguadilla, PR
Guaynabo, PR
Warwick, RI
Charleston, SC
Columbia, SC
Greer, SC
Sioux Falls, SD
Chattanooga, TN
Knoxville, TN
Nashville, TN
Alvarado, TX
Amarillo, TX
Anson, TX
Athens, TX
Austin, TX
Big Spring, TX
Conroe, TX
Corpus Christi, TX
Dallas, TX
Del Rio, TX
Edinburg, TX
El Paso, TX
Harlingen, TX
Houston, TX
Huntsville, TX
Karnes City, TX
Laredo, TX
Livingston, TX
Los Fresnos, TX
Lubbock, TX
Memphis, TX
Midland, TX
Pearsall, TX
Pecos, TX
Pflugerville, TX
Raymondville, TX
San Angelo, TX
San Antonio, TX
Taylor, TX
Waco, TX
Ogden, UT
Orem, UT
Saint George, UT
West Valley City, UT
Bowling Green, VA
Chantilly, VA
Harrisonburg, VA
Norfolk, VA
Richmond, VA
Salem, VA
Charlotte Amalie, VI
Saint Thomas, VI
Saint Albans, VT
Ferndale, WA
Richland, WA
Seattle, WA
Tacoma, WA
Yakima, WA
Milwaukee, WI
Charleston, WV
Cheyenne, WY
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive
Promotion potential
12
Job family (Series)
* 0301 Miscellaneous Administration And Program
Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk High Risk (HR)
Trust determination process
* Credentialing
* Suitability/Fitness
Financial disclosure Yes Bargaining unit status No
Announcement number OPM-ERO-12821405-DHA-EKS Control number 848931800
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
These positions will be filled through the Office of Personnel Management's Direct Hire Authority for the occupation and is open to all U.S. citizens.
Duties
Help
As a Mission Support Specialist, at the full performance level you will perform the following duties:
* Coordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment;
* Advise management on assigned administrative matters;
* Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level;
* Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services;
* Operate, manage, and oversee a fleet management program including: purchase, disposal, maintenance, budgeting, and reporting functions.
Requirements
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Conditions of employment
* You must be a U.S. citizen to apply for this position.
* You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
* Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see *********************
* One-year probationary period may be required.
* A pre-employment drug test will be required.
* If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
* DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
* All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
* Incentives may be authorized; however, this is contingent upon funds availability.
* License required: No
* Pre-employment physical required: No
* Bargaining Unit Position:No
* Financial Disclosure: If you are hired, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) within 30 days after appointment.
* Qualification requirements must be met for those applications submitted by each cut-off date.
* Complete the initial online assessments and USA Hire Assessment, if required.
Qualifications
Minimum Qualifications for GS-11:
Specialized Experience: At least one year of specialized experience equivalent to the GS-09 level in the Federal service that included experience such as:
* Coordinating and monitoring a variety of administrative projects (e.g. budget, personnel, travel, space, logistics).
* Identifying and recommending solutions to a wide range of administrative problems.
* Analyzing administrative data from a variety of sources to develop trends, patterns, profiles, estimates, and studies.
* Preparing preliminary and finished reports and documents.
* Representing the office in dealings with vendors and personnel from administrative support organizations.
OR
Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.
Minimum Qualifications for GS-12:
Specialized Experience: Applicant must demonstrate at least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service that included experience such as:
* Applying (and modifying, if necessary) established practices to specific administrative problems which involve many variables.
* Conducting independent evaluations on administrative functions and preparing study findings, recommendations, and reports.
* Providing advice on a variety of administrative and management programs and procedures.
* Making agreements and commitments at meetings and during telephone discussions in accordance with previously received functions.
* Performing liaison functions with other organizations, including effectively presenting the organization's needs and establishing harmonious working relations with counterparts.
All qualification requirements must be met by the cutoff dates listed under additional information. Qualification claims will be subject to verification. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned.
Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: **************************************************************************
Additional information
THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. Applicants will be referred periodically throughout the announcement period based on the schedule below.
* 1st Cut-off on 11/01//2025
* 2nd Cut-off on 12/01/2025
* Final Cut-off on 12/31/2025
Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.
Pursuant to Executive Order 12564, and the DHS Drug-Free Workplace Plan, ICE is committed to maintaining a drug-free workplace and, therefore, personnel in safety- or security-sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/**********9652-Reasonable-Accommodation-Information)
Expand Hide additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
* Attention to Detail
* Customer Service
* Decision Making
* Flexibility
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Reading Comprehension
* Reasoning
* Self-Management
* Stress Tolerance
* Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the assessment questionnaire, click the following link: ********************************************************
Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.
Veterans: Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). View information on veterans' preference.
Career Transition Assistance Program: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP or ICTAP; 2) be rated well-qualified for the position; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-Qualified includes those applicants whose knowledge, skills, and abilities clearly exceed the minimum qualification requirements for the position. For information on eligibility criteria and required documentation, go to: ************************************************************
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
A student loan repayment incentive may be available, in which case a service agreement will be required.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing relevant experience, education and training. Work experience must include: job title, duties, employer's name, employer's telephone number, employer's address, starting and ending dates (MM/YY), hours worked per week, and indicate whether or not we may contact your current supervisor. Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link.
USAJOBS Help Center - Update your resume now so it meets new resume requirements
2. Other supporting documents (only submit if applicable to you):
* Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) or a list of coursework with hours completed.
* Are you a veteran entitled to preference? Submit Member Copy 4 of your DD-214 or other (Certificate of Release or Discharge from Active Duty) or notice form. Those applying for 10-Point preference must fill out the SF-15 and provide an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, and/or any other associated documentation based on your preference. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions.
* Are you claiming special priority selection rights under the Career Transition Assistance Program (ICTAP/CTAP)? If so, submit all of the following:
* A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
* A copy of your most recent SF-50 "Notification of Personnel Action'', noting your positions, grade level, and duty location;
* A copy of your latest performance appraisal including your rating; and
* Any documentation from your agency that shows your current promotion potential if applicable.
* Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
* Position title;
* Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
* Agency; and
* Beginning and ending dates of appointment.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Executive Customer Specialist
Specialist job in Montpelier, VT
_The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms._
_This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization._
.The minimum hourly salary for this role is $19.23.
**What You'll Do:**
+ Utilize all resources materials to document and resolve customer inquiries
+ Communicate and follow up with customers to full resolution
+ Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries
+ Follow up in timely manner to ensure resolution was met and customer has been notified
+ Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL
+ Must be capable of multi-tasking
+ Must be a demonstrated self-starter
+ Cooperate with Management in maintaining goals and objectives
+ Criminal background check due to access of Personal Identifiable Data (PID)
+ For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application
**What We're Looking For:**
+ High School Diploma or GED Required
+ Must have previous Call Center or Customer Relations experience (applicable to internal candidates)
+ Prior call center and customer service experience
+ Knowledge of GAR, Carrent, PC Excalibur, Salesforce, Intranet, and Global systems (applicable to internal candidates)
+ Well versed in both verbal and written communication skills; emphasis on written communication (test required)
+ Typing 30 wpm (test required)
+ Strong decision-making skills
+ Strong verbal communication skills
+ Must be able to work productively with minimal supervision
+ Must work well with others
+ Must be a demonstrated self-starter, quick learner, and capable of handling multiple tasks
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Transactions Specialist IV - Onboarding
Specialist job in South Burlington, VT
Step into a pivotal role as a Transaction Specialist IV where you will lead the onboarding process and drive innovation in Public Sector Receivables Operations!
As a Transactions Specialist IV - Onboarding in Receivable Operations, you will manage required documentation and Onboarding of employees, contingent workers, and contractors to determine eligibility to work on sensitive, unclassified government work within the Public Sector Division.
JPMorgan Chase's Public Sector Receivables Operations division supports lockbox services delivered to Public Sector State Government and Federal government clients. The Receivables Operations division enables customers to outsource their accounts receivables functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf. Receivables Operations is a people driven business, and there are several initiatives underway to utilize emerging technologies to further expedite delivery to our clients. Being a Transactions Specialist IV in Receivables right now presents a unique opportunity to make a positive first impression on potential new hires, help secure a diverse workforce, and support the onboarding of new team members as the operation evolves.
Job Responsibilities:
Obtain and review the required documentation to conduct the clearance process.
Maintain, update, and generate guard reports.
Meet Service Level agreements by supporting timely onboarding of candidates.
Communicate with vendor, applicants, Global Security & Investigations, and staffing agencies to ensure all requirements are met.
Communicate with site and division management to ensure proper staffing levels are maintained.
Protect and maintain confidential information.
Conduct audits and folder reviews of Onboarding documentation on a monthly basis.
Maintain database to create weekly and ad hoc reports.
Manage and participate in updating guidelines, processes, and Standard Operating Procedures to reflect client and bank requirements.
Proactively monitor and process timely employee re-clearances.
Conduct fingerprinting for re-clearances.
Required Qualifications, Capabilities, and Skills:
Client-focused in all decisions of applicant eligibility or ineligibility
Ability to be unbiased and indifferent regarding individual outcomes.
Excellent verbal and written communication skills
Organizational, analytical, and problem resolution skills
Ability to handle tight deadlines.
Ability to work independently with minimal supervision and within a team.
Ability to handle multiple streams of work efficiently, effectively, and accurately.
Preferred Qualifications, Capabilities, and Skills:
3+ years of experience in Public Sector Receivables Operations
Knowledgeable of the General Lockbox Security Guidelines around personnel security
Knowledgeable and understanding of internal guidance established by Public Sector Receivables and requirements of the client
Proficient in Microsoft Office applications (Word, Excel, and Outlook required with Power Point)
Schedule: Monday - Friday 7:00am - 3:30pm
This position may require you to work non-traditional hours and/or additional hours as business needs arise. This position may require a period of onboarding and training to be completed.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
Fingerprints
Credit Check
Employment History
Tax Filing History (possibly)
References (possibly)
Proof of U.S. Legal Permanent Residence up to 7 years
Auto-ApplyTier 3 Technical Support Specialist
Specialist job in Montpelier, VT
Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
+ _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ .
+ _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ .
+ _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ .
+ _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ .
+ _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .
+ _Be available for on-call 24x7x365 ongoing application support_ .
+ _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ .
+ _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ .
+ _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ .
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
+ CompTIA A+ or ITIL certification preferred
+ 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_
**Other Job Specific Skills**
+ _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ .
+ _Effective communications (written and spoken)_ .
+ _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ .
+ _ITIL (desired not required)_ .
+ _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ .
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$105k - $140k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Personal Support Specialist
Specialist job in Essex Junction, VT
Job DescriptionJob Title: Personal Support Specialist (PSS) Schedule: Part-Time We are seeking a compassionate and reliable Personal Support Specialist (PSS) to join our team. The PSS provides essential, hands-on support to individuals in their homes, helping them maintain independence and a high quality of life. This role is ideal for someone who is caring, dependable, and committed to making a difference in the lives of others.
Key Responsibilities:
Assist clients with activities of daily living (ADLs) such as bathing, grooming, dressing, toileting, and mobility
Perform light housekeeping duties including meal preparation, laundry, and tidying living spaces
Provide companionship and emotional support to clients
Assist with medication reminders (as allowed by state regulations)
Monitor and report any changes in the clients condition or behavior
Follow care plans and document daily activities accurately
Adhere to safety protocols and infection control procedures
Qualifications:
High school diploma or equivalent
Certification as a Personal Support Specialist (PSS) or willingness to complete approved training
Previous experience in home care, assisted living, or a related field is preferred but not required
Strong communication and interpersonal skills
Ability to handle physical aspects of the job (e.g., lifting, bending)
Reliable transportation and valid drivers license (if travel is required)
Must pass background checks and any other state-required screenings
Why Join Us:
Flexible part-time hours
Supportive team environment
Opportunity to make a meaningful difference in the community
Retail Store Specialist - (Customer Service/Merchandising) - Full Time
Specialist job in Morrisville, VT
The starting pay range is $15.75-$16.75/hr, based on qualifications and experience. We encourage all qualified candidates to apply, as we are open to discussing compensation commensurate with a highly experienced individual's value. Join our team! All associates receive a 30% associate store discount!
We're committed to creating an environment where you can grow, innovate, and enjoy true work-life harmony. Apply today and discover a career that truly benefits you!
Company Overview:
Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.
Your Everyday Perks & Protection:
30% Associate Discount: Enjoy exclusive savings on our amazing products!
Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay - because your time off is just as important as your time on!
Comprehensive Health & Wellness: Rest easy with Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage, ensuring you and your loved ones are protected.
Flexible Spending Account (FSA): Take control of your healthcare and dependent care costs with pre-tax savings.
Short-Term Disability: Receive income protection if you're unable to work due to a temporary illness or injury (
For Full Time Associates
).
Accolade Care: Personalized healthcare support and navigation to help you make the most of your benefits.
:
The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.
Key Responsibilities:
Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
Train and coordinate assigned associates, manage breaks according to policy and regulations.
Communicate issues and improvement opportunities to store leadership.
Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
Handle daily damages and returns according to established procedures.
Qualifications:
Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
Must be 18 years of age or older.
Work Environment:
Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
Overnight and weekend assignments may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Building Your Future & Beyond:
Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
Tuition Reimbursement: We invest in your growth and development by supporting your continuing education (
For Full Time Associates
).
Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.
401K: Secure your financial future with our retirement savings plan.
OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!
This does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.
#INDSPEC
Client Intake and Processing Specialist
Specialist job in Plattsburgh, NY
Responsive recruiter Benefits/Perks
Part of a establish organization in business since 1982
Clean state of the art facility
Paid Time off
401K
Dental & Eye care plans
Heath care plan
Job SummaryConverts sales leads into clients through a process of analyzing customers' needs, set up account, Assist providing feed back to clients, facilitating successful customer transition from sales to production, writing and facilitating change orders, and ensuring referral source retention and customer satisfaction via quality control process. Assist in the production and custom service process as needed. Responsibilities Client intake and organization. He/she coordinates the sales process to see that a client wants and needs properly communicated to the team so their objectives can be fulfilled. He/she helps to manage the client initial experience with the company and its employees. Other duties may be assigned, that may or may not include the following: pick-up & delivery of materials, supplies, signs, etc. File generation, follow-up on proofing with customers, lead generation activities which will include early morning or evening meetings.
Ensure all estimates produced reflect scope of work required by the customer.
Ensure all client intake is set up in the system in a timely manor
Ensure necessary briefing with assigned Project Manager is completed for each job sold.
Ensure all sales paperwork is organized and job progress is maintained so as to meet management and customer expectations.
Ensure company adopted customer service principles are understood and implemented through the sales processes.
Ensure all customers are satisfied with services performed.
Ensure all incoming calls and or walk-in activities are set up to move through the system to be followed up promptly.
Ensure all authorizations are obtained prior to work beginning and proper procedures are followed when funds should be collected on jobs.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team player
Possess high school diploma or equivalent.
Possess clean valid Drivers License.
Minimum of three years experience in the position of Custom service and client intake or equivalent experience.
Excellent communication skills, including ability to present and speak in public.
Ability to exercise integrity, at the moment of choice and think/reason strategically.
Ability to read, analyze and interpret job estimates and reports.
Advanced computer skills including software, hardware, programs, and application.
Ability to calculate figures and amounts such as discounts, interest, mark-up, percentages, area, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to read and interpret documents such as map reading, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak English effectively with customers, employees, or the public in general.
Compensation: $17.00 - $19.00 per hour
Plattsburgh RV Store is a family owned and operated, full-service RV dealership based in Plattsburgh, NY since 1986. Our business is focused on the camping primarily the sale and service of RV's. We operate out of three state of the art facilities that are employee and customer friendly. Our Tom Miller Rd is home to our Fixed Operations. Our Rt 87's Exit 38 location is home to our Unique Unit Sales Indoor Show room, Business office and our Convenience Accessory Store. Our third location is Blue Haven Family Campground and Resort is a great camping experience for people of all ages. We are positioned in a prime location for beautiful camping, just an hour from Montreal, on the foothills of the Adirondacks, and the shorelines of beautiful Lake Champlain.We are looking for new teammates that have an energetic, positive, can-do attitude with good work ethics and teamwork skills. Qualified candidates must be a team player that enjoys the camaraderie of their co-workers. Employees must promote our customer service culture to fit our company's culture focused on providing our guest with an Exceptional experience they can trust. Employment at Momot Trailer Sales is a great opportunity for a person looking for a relaxed work schedule in the fall and winter months.
Auto-ApplyClient Intake and Processing Specialist
Specialist job in Plattsburgh, NY
Benefits/Perks
Part of a establish organization in business since 1982
Clean state of the art facility
Paid Time off
401K
Dental & Eye care plans
Heath care plan
Job SummaryConverts sales leads into clients through a process of analyzing customers' needs, set up account, Assist providing feed back to clients, facilitating successful customer transition from sales to production, writing and facilitating change orders, and ensuring referral source retention and customer satisfaction via quality control process. Assist in the production and custom service process as needed. Responsibilities Client intake and organization. He/she coordinates the sales process to see that a client wants and needs properly communicated to the team so their objectives can be fulfilled. He/she helps to manage the client initial experience with the company and its employees. Other duties may be assigned, that may or may not include the following: pick-up & delivery of materials, supplies, signs, etc. File generation, follow-up on proofing with customers, lead generation activities which will include early morning or evening meetings.
Ensure all estimates produced reflect scope of work required by the customer.
Ensure all client intake is set up in the system in a timely manor
Ensure necessary briefing with assigned Project Manager is completed for each job sold.
Ensure all sales paperwork is organized and job progress is maintained so as to meet management and customer expectations.
Ensure company adopted customer service principles are understood and implemented through the sales processes.
Ensure all customers are satisfied with services performed.
Ensure all incoming calls and or walk-in activities are set up to move through the system to be followed up promptly.
Ensure all authorizations are obtained prior to work beginning and proper procedures are followed when funds should be collected on jobs.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team player
Possess high school diploma or equivalent.
Possess clean valid Drivers License.
Minimum of three years experience in the position of Custom service and client intake or equivalent experience.
Excellent communication skills, including ability to present and speak in public.
Ability to exercise integrity, at the moment of choice and think/reason strategically.
Ability to read, analyze and interpret job estimates and reports.
Advanced computer skills including software, hardware, programs, and application.
Ability to calculate figures and amounts such as discounts, interest, mark-up, percentages, area, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to read and interpret documents such as map reading, safety rules, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak English effectively with customers, employees, or the public in general.
Compensation: $17.00 - $19.00 per hour
Plattsburgh Creative Signs, LLC.
Is a privately owned and operated, full-service sign manufacture and sales company based in Plattsburgh, NY since 2020. Our business is focused as a full-service sign company. Our key advantages are the working conditions of our state-of-the-art facility and alliances with over 340 of North America's finest sign makers. Our company provides a great fit for anyone looking to enjoy the outdoors and the four (4) seasons. Plattsburgh is in a prime location for beautiful camping, hiking, skiing and boating, just an hour from Montreal, on the foothills of New York's Adirondack Mountains, and the shorelines of America's 5
th
great lake, Lake Champlain. Our corporate culture is both employee and customer friendly, focused on providing our customers with honest, high-quality signage with a professional exceptional buying experience. We offer proactive training programs and are aligned with the top manufactures, suppliers and organizations in the Sign & Graphic industry.
Plattsburgh Creative Signs is a new local sign company connected to a national network of sign makers. Our culture is one that values relationships, fosters professional and personal growth and one that focuses on delivering excellence to our customers. We are a company that values the communities we live and work in. As such, we strive to positively impact and bring value to those we meet and to those we do business with. We know how to work hard while enjoying what we do.
Auto-ApplyE-commerce Customer Service Specialist
Specialist job in Burlington, VT
Full-time Description
As a Communications Specialist at the Outdoor Gear Exchange, you play a pivotal role in ensuring exceptional customer satisfaction through effective communication channels. Responsible for managing customer interactions via phone, email, and chat, you will focus on addressing online orders, warranty, special and group orders, 30-day guarantee procedures, online gift cards, address verification, and fraud prevention, as well as overseeing the online returns process.
Key Responsibilities:
Customer Service:
Handle customer inquiries and concerns through phone, email, and chat.
Provide timely and accurate information to customers, ensuring a positive experience.
Order Management:
Address and resolve issues related to online orders promptly.
Ensure smooth processing of warranty claims and adherence to the 30-day guarantee procedures.
Accurately manage and document special orders and group sales, ensuring clear communication and timely fulfillment.
Gift Cards:
Manage and assist customers with online gift card inquiries and transactions.
Ensure the secure and efficient issuance and redemption of gift cards.
Address Verification and Fraud Prevention:
Execute address verification procedures to enhance accuracy.
Monitor and prevent fraudulent activities, taking appropriate actions as necessary.
Online Returns:
Oversee the online returns process, guiding customers through the steps.
Process online returns both physically and digitally and pass them off to the logistics team for necessary next steps.
Ensure compliance with company policies and procedures for returns.
Requirements
Qualifications:
High school diploma or equivalent; additional education in a related field (preferred).
Proven experience in customer service, preferably in an online retail environment.
Proven experience with sales of outdoor recreation categories.
Attributes:
Excellent internal and external communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Familiarity with e-commerce platforms and customer service tools.
Salary Description 36,000
Training Program Specialist
Specialist job in Montpelier, VT
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related fieldor equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $65,000-$75,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the_** **_ _** **_future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email_** **_ _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
_\#LI-Remote_
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_\#DE-1051-2025_
Program Specialist
Specialist job in Montpelier, VT
**Req number:** R6809 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are looking for a motivated Program Specialist ready to take us to the next level! If you have project management and statistical software skills, and are looking for your next career move, apply now.
**Job Description**
We are looking for a **Program Specialist** to oversee vital records data analysis and administrative activities for our client. This position will be **part-time contract** and **remote** .
**What You'll Do**
+ Prepare monthly and annual progress reports for submission to stakeholders
+ Query and analyze vital statistics data for ad hoc requests
+ Present data analysis reports and procedures at conferences and meetings
+ Perform and document procedures for data preparation, including cleaning, standardization, analysis, and interpretation
+ Collaborate with Division staff to improve data quality, accuracy, and timeliness
+ Integrate data through probabilistic linking and statistical modeling
+ Apply ethical, legal, and public health practices to data collection and dissemination
+ Support independent researchers accessing data while maintaining confidentiality
+ Ensure data integrity, availability, and performance of vital statistics databases
+ Develop database systems and methodologies for data collection and evaluation
+ Oversee contracts and MOUs to maintain funding for the Division
+ Supervise appointed staff and contractors
**What You'll Need**
Required:
+ Master's degree in Health Informatics, Health Data Analysis/Management, Statistics, Public Health (Epidemiology/Biostatistics), or related fields
+ Proficiency with SAS statistical software and procedures
+ Ability to manage multiple projects and priorities
+ Ability to query vital statistics databases and translate data requests into statistical tests
+ Strong communication skills, both written and oral
+ Leadership and process skills for guiding teams and contractors
Preferred:
+ Previous experience working with healthcare databases
+ Knowledge of relational database design, dimensional modeling, and system software
**Physical Demands**
+ Ability to lift and pull up to 20 lbs.
+ Moderate walking and standing for short periods
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
\#dnp
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.
$41p/h
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Customer Engagement Advocate II
Specialist job in Montpelier, VT
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts.
This role will require a Public Trust screening.
**The Main Responsibilities**
+ Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running
+ Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service.
+ Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
+ Revenue Forecasting - understand the base they support, forecast disconnects, recompete impacts and utilize Salesforce to accomplish these tasks.
+ Leverage Gainsight to work through tasks like renewals, first bill reviews.
+ Partner with Sales, Service and Support personnel to strategically support accounts.
+ Make accurate and timely decisions based on customer needs and business requirements.
+ Develop, maintain, and manage customer relationships from the operational to executive levels throughout the organization.
+ Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen's products meet their goals.
+ Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service.
+ Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary. Liaise with internal departments and customer to ensure all needs are addressed related to onboarding.
**What We Look For in a Candidate**
+ Minimum 3 years' experience in a telecommunications customer -facing environment supporting Enterprise Customers.
+ Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle.
+ An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf.
+ Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities.
+ Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies.
+ Strong understanding of IP Products and Services.
+ Experience in teaming effectively with others across different disciplines, functions, and organizations.
+ Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image.
+ Ability to multitask and meet multiple timelines.
+ The ability to travel to customer sites.
+ Working knowledge of the applicable tools & techniques of customer support within telecommunications.
+ Working knowledge of MS Office suite.
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
\#LI-MR1
Requisition #: 340928
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.