Support center manager vs call center supervisor

Differences between support center manager and call center supervisor duties and responsibilities

Support center manager example responsibilities.

• Lead successful project to develop SharePoint support matrix in collaboration with I.T.
• Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Research, target and resolve escalate payroll and invoicing issues.
• Maintain payroll duties for all support staff and all field personnel.
• Spearhead the relocation of the sampling department including space layout, equipment and logistics.
Show more

Call center supervisor example responsibilities.

• Lead team through tactical military operations training focuse on leadership strategy and survival in vary deployment locations across the globe.
• Develop and implement workforce team to monitor and adjust FTE s according to forecast.
• Answer questions regarding health insurance, while maintaining knowledge of HIPAA laws, and healthcare laws.
• Provide oversight and direction to the employees in the business in accordance with the organization's policies and procedures.
• Solve problems with patrons and coworkers -sustain cleanliness of work environment -maintain safety and order (CPR and a certified )
• Facilitate training of maintenance administrators by developing PowerPoint materials.
Show more