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The differences between support center managers and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a support center manager and a contact center supervisor. Additionally, a support center manager has an average salary of $77,251, which is higher than the $42,217 average annual salary of a contact center supervisor.
The top three skills for a support center manager include technical support, service delivery and performance reviews. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.
| Support Center Manager | Contact Center Supervisor | |
| Yearly salary | $77,251 | $42,217 |
| Hourly rate | $37.14 | $20.30 |
| Growth rate | 10% | - |
| Number of jobs | 113,530 | 76,165 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 43% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Support center managers and contact center supervisors have different pay scales, as shown below.
| Support Center Manager | Contact Center Supervisor | |
| Average salary | $77,251 | $42,217 |
| Salary range | Between $45,000 And $131,000 | Between $24,000 And $73,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a support center manager and a contact center supervisor in terms of educational background:
| Support Center Manager | Contact Center Supervisor | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between support center managers' and contact center supervisors' demographics:
| Support Center Manager | Contact Center Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 58.8% Female, 41.2% |
| Race ratio | Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |