Support center manager vs office project manager

Differences between support center manager and office project manager duties and responsibilities

Support center manager example responsibilities.

• Lead successful project to develop SharePoint support matrix in collaboration with I.T.
• Orchestrate turnaround of sub-standard performance, achieving or exceeding all key performance indicators (KPI) to maximize productivity.
• Lead corporate ITIL service level management initiative and implement key performance indicators (KPIs) to effectively measure operational performance.
• Research, target and resolve escalate payroll and invoicing issues.
• Maintain payroll duties for all support staff and all field personnel.
• Spearhead the relocation of the sampling department including space layout, equipment and logistics.
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Office project manager example responsibilities.

• Manage all aspects of billing, A/R and A/P general ledger postings and invoicing.
• Manage procedural implementation for transition of office to HIPPA regulatory compliance and Medicare PQRI guidelines.
• Process A/R, A/P, payments, sales tax, make travel arrangements (both domestic & international travel).
• Maintain company financial records, e.g., invoicing, A/P, A/R, reconciliations and job cost tracking.
• Compile certify payroll and monthly EEO reports.
• Respond to employee inquiries regarding payroll and timekeeping.
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